ARC IT Recruitment
Client Technology Manager
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Client Technology Manager
Client Technology Manager
Location: London | Onsite (5 days a week) Salary: Up to £75,000 + 20% bonus + excellent benefits
A multi-site flexible workspace operator is seeking a Client Technology Manager to take ownership of the technical infrastructure that drives the member experience—covering Wi-Fi, networking, telephony, and AV across their entire portfolio.
You will lead end-to-end projects, manage a small team, and serve as the trusted, confident contact for clients when solutions need explaining, resolving, or implementing—not just operating from behind the scenes.
About the Role
In this role, you will:
- Drive technical excellence across Wi-Fi, enterprise networking, connectivity, and audiovisual (AV) systems to ensure a seamless member experience.
- Lead multi-site tech projects from strategy to delivery, aligning technical solutions with business needs.
- Manage a small team effectively, fostering collaboration and technical expertise.
- Act as the primary client-facing point of contact, ensuring expertise, clarity, and rapid problem resolution.
- Build strong relationships with suppliers, contractors, and stakeholders across the portfolio.
- Champion continuous improvement in network reliability, infrastructure upgrades, and member satisfaction.
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Responsibilities
- Spearhead technical implementations, upgrades, and expansions across multiple sites, ensuring seamless rollouts.
- Oversee Wi-Fi, network, and telephony systems, troubleshooting issues and optimising performance.
- Collaborate with suppliers on contract negotiations, maintenance, and service level agreements.
- Lead team development, mentorship, and performance management for a small technical team.
- Provide proactive client support, explaining technical details clearly and managing expectations.
- Drive support for advanced solutions like Cisco Meraki, Ruckus (Wi-Fi), Yealink (telephony), and Logitech (AV/Teams Rooms) where relevant.
- Ensure compliance and security across all technical infrastructure while maintaining uptime and user satisfaction.
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Requirements
- Proven experience in multi-site technology delivery, ideally in flexible workspace, serviced offices, hospitality, or client-facing environments.
- Deep expertise in enterprise networking, Wi-Fi optimisation, and connectivity—experience with Meraki or Ruckus systems is a strong advantage.
- Strong project management skills, including stakeholder and supplier coordination.
- Client or member-facing experience—ability to bridge technical complexity with clear communication for non-technical audiences.
- Leadership experience in a technical team, with a focus on development and collaboration.
- Bonus: Familiarity with Cisco Meraki, Ruckus, Teams Rooms, Zoom Rooms, Yealink, or Logitech platforms.
Benefits
- Competitive pay: up to £75k plus 20% performance-based bonus.
- Dynamic role with real client-facing impact and scope for growth within a fast-paced, evolving portfolio.
- Excellent benefits package (not aligned in raw text, see position context).
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