Process Analytics Factory - PAFnow by Celonis
Client Value Partner - Consumer Packaged Goods
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Client Value Partner - Consumer Packaged Goods
Client Value Partner (CVP) – CPG Industry
Location: Global (Primary offices in Munich, Germany & New York City, USA) Employment Type: Full-time Compensation: Base salary + bonus/commission + equity + benefits
About the Role
Celonis, the global leader in Process Intelligence and pioneer of Process Mining technology, is empowering businesses worldwide to unlock productivity and sustainability through data-driven transformation. This Client Value Partner (CVP) role will play a foundational role in Celonis' growth strategy within the Consumer Packaged Goods (CPG) industry, driving scalable customer success and accelerating adoption of our Process Intelligence Graph and AI capabilities.
The CVP will:
- Serve as the accountable lead for close strategic customer relationships, ensuring end-to-end business value realization.
- Collaborate with C-Level executives to align Celonis with their long-term operational transformation vision.
- Orchestrate global cross-functional teams (Servicing, Engineering, Product) to deliver high-impact outcomes for key accounts.
- Champion large-scale process transformations, blending industry expertise with consultative leadership to foster innovation and adoption.
- Advocate for customer needs internally, shaping product roadmaps and solution design in partnership with the Customer Advocacy and Value Engineering teams.
Join Celonis to guide visionary clients through process-driven transformation, helping them become Lighthouse customers—demonstrating the latest in AI-powered business intelligence and delivering measurable value across every industry touchpoint.
The Work You’ll Do
1. Accountable Program Lead & Engagement Manager
- Develop and sustain strategic relationships with C-level executives (internal and external), embedding Celonis as a core asset in their business transformation initiatives.
- Ensure proper staffing of customer engagements using resources from global Celonis teams (Servicing, Product, Engineering).
- Guiding implementation, mentoring customers on organizational design and structuring Centers of Excellence to maximize platform adoption.
- Mentor and coach Celonis implementation teams, offering leadership support and constructive feedback to managers.
2. Driving Customer Value
- Own the customer value journey end-to-end—from strategy alignment to implementation, adoption, and impact measurement.
- Act as a trusted advisor with execution expertise, shaping a long-term Celonis program roadmap%* and detailed value plans for customers.
- Resolve escalations efficiently, leveraging cross-functional resources to address urgent challenges proactively and confidently.
- Internalize the customer’s strategic goals and targets, ensuring Celonis delivers further alignment and solutions to core business-critical problems.
- Drive usage adoption, ensuring timely progress, high client satisfaction, and achieving targets for platform engagement.
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3. Community Builder & Customer Advocacy
- Lead advisory boards for CPG stakeholders, fostering industry-specific insights, challenges, and innovations in a structured feedback loop.
- Serve as the lobbyist for customer needs within Celonis, aligning product developments with real-world demand and collaboratively shaping resources for teams.
- Represent Celonis at industry conferences, webinars, and events to amplify customer and domain expertise, driving thought leadership.
- Collaborate on innovation in CPG-specific areas, contributing to playbooks, tools, and best practices to elevate the Value Engineering team’s efficacy.
The Qualifications You Need
Someone willing to shape the future at the intersection of technology and operational excellence needs:
- Minimum 10 years of experience in Customer Success, Customer Strategy, Strategy Consulting, or Account Management—with a deep focus in CPG.
- Strong demonstrated success in:
- Driving large-scale enterprise transformations via process re-engineering, change management, and strategic engagements.
- Leading AI-based transformation programmes or coaching customers on deep analytics-driven insights is a strong plus.
- Proven change management expertise, including:
- Guiding complex teams through cultural shifts, stakeholder alignment, and end-to-end process optimization.
- Ability to operate confidently in large global enterprises, persuading through data-driven insights and consultative diplomacy.
- Five years of experience leading customer engagements across multiple channels, providing subject-matter expertise.
- Natural stakeholder management skills, particularly with:
- Accommodating senior executives and aligning Celonis with their strategic agendas.
- Outstanding communication and problem-solving, delivering clarity in ambiguous environments and diverse settings.
- Technical/analytical mindset with modest applied skills in process mining or data analytics (not mandatory but advantageous).
- Collaborative drive: self-motivated team player.
- Healthy sense of urgency: thrive in fast-paced but well-structured, mission-oriented interactions.
- Excellence in project management, balancing multiple initiatives with psychological agility and constant stakeholder interaction.
Benefits at Celonis
- Pioneer Innovation: Lead the charge in reshaping AI-driven business operations through the Process Intelligence Graph.
- Ownership from Day 1: Earn Restricted Stock Units (RSUs) at hiring with an expected grant based on key milestones.
- Inclusive Family Support: Up to 24 weeks paid leave for primary carers and 12 weeks for secondary from the first day.
- Work-Life Integration: Unlimited PTO (where applicable) and generously allocated PTO globally. Enjoy a flexible hybrid model: balancing deep remote work with dynamic office collaboration.
- Continuous Growth: Commitment to skill development through:
- A 70-20-10 Learning Framework.
- Career growth support with mentorship programs.
- Holistic Well-being: Access to subsidized Wellhub memberships, mental health resources, and dedicated "Wellness Week" to foster work/life balance.
- Global Impact: Take part in 24 annual 'Impact Days'—receiving paid time off to engage in local or virtual volunteer activities for community and environmental causes.
- Global Inclusion & Belonging: A transparent environment focused on diversity, equity, and inclusion supporting Inclusion Days and an Inclusion Think Tank.
- Value-Driven Mission: Join a company where customer value aligns with environmental impact under four core values: Live for Customer Value, The Best Team Wins, We Own It, Earth Is Our Future.
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About Celonis
Celonis transforms how businesses operate. Through process mining and AI-driven insights, our platform creates a living digital twin of operational systems to streamline, optimize, and future-proof businesses.
Aspects of our Process Intelligence Graph:
- Democratizes operational data, making processes visible for stakeholders across teams.
- Identifies inefficiencies with precision, noting areas requiring AI-powered process automation and optimization.
- Enables proactive change, creating dynamic ecosystems in which companies evolve with continuously improving outcomes.
Headquarted in Munich, Germany and New York, Celonis operates in over 20 global offices, supporting thousands of customers worldwide.
Additional Steps
Watch [this introductory video](link removed-quoted) for a walk-through of the Celonis Process Intelligence Platform.
Celonis Inclusion Statement
Empowerment thrives within mixed perspectives. True innovation emerges when every voice feels safe to speak up. At Celonis:
- An environment where every individual contributes to the success of our collective journey.
For more information, see the Celonis [Inclusion Statement Guide]—a concise insight into our values and commitment to inclusion. [java script disabled Formatted - Read More]. For responsible applications and threats mitigation:
For Candidates: Any information submitted is processed in alignment with Celonis’ Privacy Notice, and your personal data is handled as such. Prioritizing transparency on our recruitment practices and privacy guidelines: Celonis' Privacy Notice**
Be suspicious of scams—always verify recruitment processes. For additional advice and red flags, visit [this resource](link removed on request).
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