Process Analytics Factory - PAFnow by Celonis
Client Value Partner - Defense & Public Sector
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Client Value Partner - Defense & Public Sector
Client Value Partner (Public Sector)
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.
The Role
The Client Value Partner (Public Sector) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic Public Sector customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.
The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources.
In collaboration with our cross-functional teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.
We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.
The Work You’ll Do
Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed, leveraging resources across global cross-functional Celonis teams such as Servicing, Product & Engineering.
- Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
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Driving Customer Value
- Responsible for the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Resolve customer escalations, orchestrating internal teams efficiently and effectively in a timely manner.
- Internalize the customer’s strategy and targets, aligning Celonis delivery with it while ensuring business-critical problems are addressed.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
Community Builder and Customer Advocacy
- Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing feedback loops to continuously gather insights and improve products and services.
- Act as the voice of the customer within Celonis, ensuring product development and service offerings align with industry needs and user feedback.
- Collaborate with the customer advocacy team on coherently positioned advocacy strategies.
- Drive customer presence and sponsorship at key Celonis and industry events.
- Contribute to innovation or new asset development in specific domains, playing roles in mentorship, building playbooks, and tooling.
The Qualifications You Need
- Minimum 10 years of relevant experience in customer success, strategy consulting, or public sector programs.
- Strong experience in large-scale transformation programs, process re-engineering, and implementations.
- AI-based transformation knowledge is a strong plus.
- Deep exposure to successful change management practices.
- Ability to navigate large global organizations with persuasion through data, facts, and confidence.
- Skilled in influencing internal resources, designing, pitching, and selling, with relevant subject matter expertise.
- Must have a natural consultative approach when engaging with senior executives.
- Strong team player who inspires with a patient, entrepreneurial leadership style.
- Project management experience, including organizing and managing multiple streams.
- Strong communication skills.
- Proactively self-motivated, capable of thriving in fast-paced, ambiguous environments.
What Celonis Can Offer You
Career Opportunities
- Pioneer Innovation: Work with the global leader in Process Intelligence and shape the future of AI-driven business operations.
- Ownership from Day 1: All full-time employees (Celonauts) receive Restricted Stock Units (RSUs) and merit-based refresh grants.
- Full-time resources benefit from equity participation.
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Benefit Highlights
- Family Support: Inclusive parental leave (24 weeks for primary carers, 12 weeks for secondary carers and available from day one).
- Generous maternity/paternity leave and flexible parental leave schemes.
- Work-Life Integration: Unlimited PTO in applicable regions, flexible hybrid work model balancing remote focus with vibrant collaboration.
- Continuous Growth: Elevate skills through 70-20-10 learning framework, mentorship programs, access to a dedicated learning platform.
- Holistic Well-being: Subsidized Wellhub memberships, mental health counseling support, and dedicated Wellness Weeks.
- Drive Sustainability: Participate in Impact Days (paid time off for volunteering across causes offline and online).
- Global Inclusion & Belonging: Engage through Inclusion Think Tank, Inclusion Days, ensuring diverse voices belong.
- Impact-Driven Culture: Own our mission-led values:
- Live for Customer Value.
- The Best Team Wins.
- We Own It.
- Earth Is Our Future.
About Us
Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, with their partners, build intelligent solutions to continuously improve operations and unlock billions in value.
Celonis is headquartered in Munich, Germany, and New York City, USA, with offices in more than 20 cities globally.
Prepare for your future with Celonis: Get familiar with the Celonis Process Intelligence Platform by exploring our available resources.
Inclusion Statement
Celonis envisions “The Best Team Wins”. We believe diverse talent lifts everyone higher. Our culture thrives where everyone feels included, respected, and inspired to contribute. Here, voice matters, innovation flourishes, and success is built on all of us.
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