Process Analytics Factory - PAFnow by Celonis
Client Value Partner - Pharmaceuticals
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Client Value Partner - Pharmaceuticals
Celonis: Client Value Partner (Pharmaceuticals)
Celonis Vision & Mission
Celonis is the global leader in Process Intelligence and pioneer of Process Mining technology, driving AI-driven business transformation for enterprise SaaS companies. Our mission is to unlock global productivity and sustainability by leveraging Process Intelligence Graphs and aligning business processes with real-world operations.
The Role: Client Value Partner (Pharmaceuticals)
A key role within the Value Engineering team, the Client Value Partner (Pharmaceuticals) will lead strategic customer engagements within the pharmaceutical industry, driving data-driven business transformation for high-value Celonis customers.
This position requires a B2B, client-centric executive with a proven track record in:
- Building trusted C-level relationships
- Driving large-scale business transformations
- Merging industry expertise with analytical consulting
Join us as we shape the future of AI-powered business intelligence and guide customers toward becoming lighthouse accounts.
Key Responsibilities
1. Accountable Program Lead & Engagement Manager
- Forge and maintain executive-level relationships (internal & external) to embed Celonis into strategic customer objectives.
- Ensure cross-functional alignment by leveraging global Celonis teams (Servicing, Product, Engineering).
- Mentor customer organizations, designing and maturing Centers of Excellence (CoEs) to sustain platform adoption.
- Lead and develop team members, providing guidance, feedback, and performance critiques.
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2. Driving Customer Value
Responsible for end-to-end customer value journey, including:
- Influencing stakeholders with industry insights, product knowledge, and data-driven strategies.
- Collaborating with senior executives to outline Celonis program roadmaps with detailed value milestones.
- Resolving customer escalations efficiently, orchestrating internal stakeholders.
- Aligning Celonis delivery with customer strategy to address business-critical challenges.
3. Community Builder & Customer Advocate
- Lead advisory boards to gather industry insights and foster innovation.
- Advocate for customer needs in product development and service strategies.
- Sponsor key events, webinars, and thought leadership to enhance Celonis’ industry presence.
- Drive innovation and domain-specific solutions, contributing to tools, playbooks, and training resources.
Requirements
Essential Qualifications
✔ 10+ years’ experience in Customer Success, Strategic Consulting, or related fields, with deep exposure to the Pharmaceutical industry. ✔ Proven ability to drive large-scale transformations, process re-engineering, and AI-based business change initiatives. ✔ Expertise in managing change management, global stakeholder engagement, and persuasive strategy execution. ✔ Strong team leadership skills with a collaborative, entrepreneurial mindset. ✔ Exceptional communication, project management, and analytical abilities in fast-paced environments.
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Preferred Skills
🔹 Experience with AI and Process Mining technologies. 🔹 Ability to design SME engagements and pitch strategic opportunities internally.
What We Offer
Career & Growth
- Full ownership from Day 1 via equity (RSUs) and merit-based bonuses.
- 70-20-10 learning framework for continuous upskilling.
- Hybrid work model (remote + in-office collaboration) & unlimited PTO (where applicable).
Well-being & Inclusion
- 24 weeks paid parental leave (primary carer) / 12 weeks (supporting carer).
- Well-being programs (counseling, subsidized virtual health hubs).
- Annual paid Impact Days for sustainability & community engagement.
Mission-Driven Culture
- Core values: "Live for Customer Value," "The Best Team Wins," "We Own It," & "Earth Is Our Future."
- Inclusion Think Tank and annual Inclusion Days to amplify diverse voices.
The Celonis Process Intelligence Platform helps thousands of companies unlock billions in value. Join us.
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