Process Analytics Factory - PAFnow by Celonis
Client Value Partner - Public Sector
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Client Value Partner - Public Sector
Client Value Partner (Public Sector) – Celonis
About Celonis
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we drive transformative change by leveraging advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. Our mission is to unlock global productivity and sustainability by placing intelligence at the core of every business process.
Our vision is to make processes work for people, companies, and the planet. Join our innovative team at the forefront of this movement.
The Role
The Client Value Partner (Public Sector) plays a critical role in Celonis’ growth strategy, focusing on high-impact public sector clients. As the Accountable Customer Success Lead, you will:
- Serve as the trusted advisor to strategic public sector customers, collaborating with C-level executives to define and execute long-term data-driven business transformation.
- Lead cross-functional Celonis teams to ensure value realization, adoption, and success across complex public sector implementations.
- Champion process optimization, innovation, and sustainable change to maximize business impact.
You’ll thrive in a fast-paced, mission-driven environment, helping customers become Lighthouse Celonis organizations through expert guidance and scalable strategies.
The Work You’ll Do
Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders (including C-level executives) and align Celonis with their strategic objectives.
- Manage end-to-end engagements by leveraging resources from:
- Servicing teams
- Product & Engineering
- Value Engineering
- Mentor customers in center-of-excellence (CoE) formation to drive platform adoption.
- Lead team success by:
- Offering individual guidance to colleagues
- Providing actionable feedback to managers
- Fostering a collaborative, high-performance culture
Driving Customer Value
- Oversee the full cycle of customer value realization from discovery to adoption.
- Influence executives through:
- Executive communications (evangelism)
- Deep product and industry expertise
- Strategic consultative problem-solving
- Define the Celonis program roadmap in collaboration with senior stakeholders.
- Resolve high-stakes escalations efficiently, driving recommendations and cross-team alignment.
- Ensure business alignment by internalizing the customer’s strategy and objectives, then mapping that to Celonis’ solution delivery.
- Achieve adoption targets by:
- Ensuring high-quality, on-time project execution
- Delivering client satisfaction
- Meeting adoption and usage metrics
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Community Builder & Customer Advocacy
- Organize and lead customer advisory boards, addressing public sector-specific challenges and driving industry-led innovation.
- Advocate for the customer within Celonis, translating insights into:
- Product roadmaps
- Feature prioritization
- Champion Celonis’ presence at major industry events, webinars, and thought leadership initiatives as a recognized expert.
- Collaborate on domain-specific innovation projects, contributing to:
- Best practices playbooks
- Consulting resources
Qualifications You Need
- Minimum 10 years of experience in:
- Customer success (enterprise tools, SaaS implementations)
- Strategic consulting, preferably in the public sector
- Process reengineering or large-scale transformation programs
- Preference for candidates with experience in AI-based transformation implementations.
- Strong background in change management, including:
- Driving organizational adoption across global teams
- Influencing stakeholders through data-driven storytelling
- Managing strategic and tactical execution.
- Expertise in the public sector value chain (governments, agencies, utilities, etc.).
- Consultative leadership style: Ability to:
- Engage with C-level executives
- Lead persuasive high-level discussions
- Key skills & qualities:
- Exceptional stakeholder management, including influencing cross-organizational alignment.
- Expertise in project & program management, including multi-threaded shared-service & scaling industries.
- Demonstrated success in transitioning from tactical to strategic consulting.
- Self-motivated, proactive, and ownership-minded problem-solver.
- Resilience in ambiguous environments, ability to tightly optimise stakeholder relationships.
- Strong written & oral communication - including advocacy, public speaking, and executive decision-making.
What Celonis Can Offer You
At Celonis, we empower you to shape the future of intelligence-driven operations. Your package includes:
- Competitive total compensation
- Base salary + merit-based bonus + scallable equity after Year One
- Equity includes Restricted Stock Units (RSUs) + priorities around refresh grants
- Maximise impact through autonomy:
- Every Celonaut at Celonis is an owner.
- Rapid career development with global growth opportunities in Process Mining & Customer Success.
- Unprecedented family and well-being support:
- 24 weeks of fully paid parental leave (primary carers) + 12 weeks (supporting carers) (enjoyable from Day 1!)
- Unlimited PTO (where applicable) + generously paired well-being off.
- Flexible hybrid work model balancing:
- Focused remote work
- Office collaboration
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Learning & Growth
- 70-20-10 learning framework, with curated programs and channels to:
- Mentorship & advocacy opportunities
- Personal growth track programs
- Custom enablement tailored for key individual dispositions
- Dedicated Learning Platform and a rapidly accelerating skill set in:
- Process Mining
- Customer Success
- Business Intelligence
Health & Well-being
- Subsidized memberships to Wellhub mental health platforms.
- A dedicated 2-week wellbeing week focused on recharge to prioritise family-life-balance.
- Discounts on workplace ergonomics and 24/7 virtual care services.
Sustainability & Impact
- 1 paid Impact Day per year - collaborate with in-person or volunteer locally for:
- Community causes
- Environmental impact projects
Belonging & Belief
- Annual Inclusion Days and our Inclusion Think Tank for collaborative diversity & inclusion alignment.
- Valued for your unique perspective – celebrate differences which inspire bracket our thinking to create breakthroughs.
Drive Change & Purpose
Our core values unite us as a high-performance force for good:
- Live for Customer Value – Every decision we make supports our customers.
- The Best Team Wins – Sustainable success happens through mutual effort.
- We Own It – Everyone and everything that Celonis does is ours to protect and expand.
- Earth Is Our Future – We areoppel our ingenuity towards prosperity, not for resources & growth.
About Us
Celonis makes processes work — for people, for companies, and for the planet. Our Process Intelligence Platform integrates real operational data with AI to create a living digital twin of business operations. With thousands of global customers, we unlock billions in value by helping them run smarter, work more intelligently, and innovate at warp speed. Explore the platform here to see your potential in action!
Join a team defined by innovation, impactful collaboration, and shared purpose. Learn more about our company values and culture.
Privacy & Security Notice
By submitting this application, you confirm you agree to Celonis’ privacy practices. Consult our privacy notices here.
At Celonis, you are responsible for next-generation throughput. Every decision made big or small impacts millions of professional lives. Welcome!**
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