London Women's Clinic
Clinic Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Us
JD Healthcare Group is one of the UK's leading fertility and reproductive healthcare providers, operating brands including London Women's Clinic, London Egg Bank, London Sperm Bank, KindIVF, Surrey Park Women's Clinic and Elective Egg Freezing across the United Kingdom. Since 1985, we have been supporting individuals and families through some of the most significant journeys of their lives — combining world-class clinical expertise with genuine human care. Everything we do is driven by a shared purpose: helping people build the families they dream of.
About The Role
As a Clinic Coordinator for Surrey Park Women's Clinic, you'll take on front-of-house operations, ensuring every patient, visitor and partner who comes through our doors receives a consistently exceptional experience. You'll be part of the reception team, manage patient queries, and work closely with clinic management to keep day-to-day operations running smoothly and to the highest standards. It's the kind of role where no two days are identical, and where your organisational skills and natural warmth will genuinely shape the patient journey. If you thrive in a fast-paced, people-focused environment and want your work to carry real meaning, we'd love to hear from you.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Do
- Act as the first point of contact for reception-related queries and ensuring a welcoming, well-organised patient environment at all times
- Support with all new potential patients via the website and/or patient enquiries via the telephone, and to record all necessary information on our CRM platform.
- Oversee appointment scheduling, patient registration, invoicing and end-of-day financial reporting with accuracy and efficiency
- Manage patient queries and bookings
- Coordinate stock control for reception and clinic supplies, ensuring timely ordering and inventory management
What We Are Looking For
Essential
- Excellent interpersonal and communication skills, with a natural ability to create a welcoming, calm environment for patients and colleagues
- Confident user of Microsoft Office (Outlook, Word, Excel, Teams), patient management systems, CRM platforms and electronic medical records (EMR)
- Strong ability to manage multiple priorities simultaneously, maintaining accuracy and meeting deadlines in a busy clinic setting
- A patient-focused approach — friendly, empathetic and responsive at every stage of the patient journey
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Previous experience in a receptionist, front-of-house or customer service role, ideally within healthcare or a private clinic setting
- Experience handling appointments, bookings and patient or customer enquiries
- Familiarity with payment processing and basic financial administration
- Exposure to fast-paced, customer-focused environments with high service standards
What We Offer
- 32 days annual leave including bank holidays
- Life assurance
- Pension plan
- Workplace Nursery Scheme
- MyGym discounts
- Staff treatment discounts
- EV Car Scheme and Cycle2Work
- Perkbox benefits platform
- Health and wellness programmes
- Ongoing learning and development opportunities
Equal Opportunities
JD Healthcare is an Equal Opportunities employer. We are committed to diversity and inclusion and encourage applications from all backgrounds.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills