Thérapie Clinic
Clinic Coordinator - Derby
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Clinic Coordinator - Derby
Client Experience and Sales Specialist • Fast-Track Your Career with Uncapped Opportunities
Join Thérapie for the chance to earn incredible income and accelerate your career as a Client Experience and Sales Specialist! Offer expert beauty consultations, guide clients in their journey, and enjoy flexible working through sales commission in a dynamic environment where support and growth are always prioritised.
About the Role
Thérapie Clinic is Europe’s fastest-growing Aesthetic Medical Clinic, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are currently hiring for a Clinic Coordinator at our Derby branch.
This vital role ensures an unparalleled client experience by focusing on customer satisfaction, revenue targets, and sales performance. At Thérapie, we champion the mantra: “Do your best work at Thérapie.” As part of our Clinic Team, you will help foster our mission, values, and culture.
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We offer an exceptional package including:
- Hands-on training and career development
- 20+ days annual leave
- Uncapped commission (direct earnings potential)
- Staff discounts
- Many other benefits (listed below)
Key Responsibilities
Client Satisfaction
- Provide outstanding client service from first contact to post-consultation follow-ups.
- Proactively address and resolve online reviews and complaints efficiently.
Revenue Growth
- Optimise clinic efficiency through clever diary and booking management.
- Maintain accurate stock and inventory, including after-work insertions (AWI) and deductions.
Sales Performance
- Drive high-conversion consultations, leveraging strong upsell and cross-sell techniques.
- Meet key performance indicators (KPIs) for:
- Consultation success rates
- Walk-in client conversions
- Average client spending per session
- Ensure a seamless and pleasant client journey from check-in to check-out.
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After-Work Insertions (AWI) Initiatives
- Promote skin consultation offers and identify upselling opportunities via digital forms.
- Track and manage AWI stock & clinical room standards.
- Conduct client retention calls post-treatment to build loyalty.
Requirements and Skills
- Qualifications: Proven qualified Beauty Therapist.
- Experience: Story of success in client experience management, customer service or similar roles.
- Professional Communication: Exceptional interpersonal skills with clients and teams.
- Analytical mindset: Strong problem-solving and organisation abilities.
- Pace adaptation: Experience in managing multiple tasks in a fast-paced environment.
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