Thérapie Clinic
Clinic Coordinator - Manchester
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Clinic Coordinator - Manchester
Join Thérapie to Gain Incredible Earning Potential and Fast-Track Your Career as a Client Experience and Sales Specialist!
Thérapie Clinic is the fastest-growing aesthetic medical clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We’re delighted to be hiring for a Clinic Coordinator in our Manchester Clinic.
Role Summary
You’ll ensure an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance, all while being part of a dynamic team that champions professional growth and ethical excellence.
At Thérapie, we prioritise putting clients’ well-being and happiness first—our Do Their Best Work™ culture encourages ambition, motivation, and visible success. This role is ideal for someone who’s passionate, adaptable, and driven by opportunities for upward mobility.
About the Role
In this vital new position, you’ll play a crucial role in shaping our clients’ experiences, contributing to revenue growth, and leading a team that makes every interaction memorable.
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Our responsibility to enhance safety, elevate care standards, and drive sales success drives us forward, positioning Thérapie as a leader in aesthetic excellence with a sharp focus on ethical practice, rigorous expertise, and client-first principles.
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Key Responsibilities
Client Satisfaction
- Deliver exceptional client service from first contact through follow-ups.
- Proactively manage online reviews and complaints with prompt resolution.
- Ensure high-level client engagement and satisfaction.
Revenue Growth & Operational Excellence
- Maximise clinic efficiency through proactive diary and booking management.
- Keep stock levels accurate, including prompt handling of AWI deductions.
Sales Performance & Conversions
- Drive and convert consultations—excelling in upselling and cross-selling.
- Exceed KPIs for consultation bookings (every 30 mins), walk-in conversions, and on-target spend.
- Ensure a smooth, high-touch check-in/check-out process at every client visit.
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AWI Performance & Retention Growth
- Promote skin consultations to maximise revenue opportunities.
- Identify upselling chances via consultation forms to enhance client retention.
- Track AWI stock and maintain impeccable treatment room standards.
- Conduct follow-up calls to reinforce client loyalty.
Key Requirements
- Qualified Beauty Therapist (minimum qualification required).
- Proven experience in client experience management, customer service, or similar roles.
- Strong communication and interpersonal skills.
- Problem-solving and analytical mindset.
- Ability to manage priorities in a fast-paced environment. (INDHP: InvestigatedNigelDailyHeroPositions—Not Directly Referenced in Clause)
Join Thérapie and thrive in a supportive, collaborative, and rapidly expanding organisation that rewards ambition—while delivering beauty and confidence to world-class standards.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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