Dermalogica UK
Clinic Manager - Kingston
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Clinic Manager - Kingston
Position: Clinic Manager Base Salary: £30,000 Additional Benefits: Commission
As a Clinic Manager at Dermalogica Pro Skin, you will be at the forefront of our mission: setting the clinical standard and driving results in one of our flagship treatment locations. Based on the clinic floor, you are responsible for leading a team of Pro Skin Therapists, delivering advanced aesthetic treatments, and empowering clients to achieve their best skin.
With exceptional customer service and a passion for skin health education, you will inspire both team members and customers, fostering an environment where every client leaves feeling confident and elevated.
Core Responsibilities:
- Lead by example, demonstrating clinical excellence, expert product knowledge, and high standards of service.
- Develop and maintain a motivated, high-performing team through coaching, mentorship, and professional development.
- Drive business growth by planning and executing engaging events, campaigns, and commercial initiatives.
- Ensure clinical operations run seamlessly: stock management, appointment scheduling, and compliance with Dermalogica standards.
- Uphold professional grooming standards, embodying the Dermalogica triple brand ethos daily.
Who Are You?
Successful candidates will thrive in an entrepreneurial, fast-moving environment with proven leadership experience within retail or clinical beauty. You will embody these qualities:
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- A confident, proactive, and customer-focused problem-solver.
- Fluent in target-driven performance with a passion for revenue growth.
- A natural coach and mentor, capable of recruiting and developing top-tier talent.
- Deeply passionate about skin health education, connecting with clients authentically.
- Outgoing creatives with the ability to create experiential "theatre" that converts foot traffic.
Essential Requirements
- 3+ years’ management experience in retail/clinical/aesthetic environments.
- A qualified Beauty Therapist (NVQ Level 3 minimum) with Aesthetic Practitioner certification (Level 4/5 preferred).
- Strong expertise in advanced skin treatments (Microneedling, LED Light Therapy, Chemical Peels).
- Results-driven mindset with commercial acumen and passion for personal development.
Job Responsibilities
Business Driver
- Monthly progress reporting and KPI attainment for retail/sheer treatment volume.
- Design and run high-impact floor events, product workshops and masterclasses to maximize bookings.
Team Leader & Motivator
- Role-model excellence—perform all treatments consistently and provide hands-on leadership.
- Foster strong communication, delegation, and morale, ensuring specialist alignment with brand vision.
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Mentor & Coaching
- Conduct monthly one-to-one reviews and personalised development plans.
- Help team members advance their technical and client-service expertise.
Clinical Excellence
- Lead all advanced aesthetic deliverables with hands-on application of Face Mapping℠ approach.
- Ensure every client receives personalised, science-backed treatment recommendations.
Clinic Operations
- S smooth scheduling, inventory control, appointment scheduling, and compliance with Dermalogica standards.
Professionalism
- Adhere to grooming/presentational standards representing Dermalogica as a brand revolutionary.
- Nurture relationships with clients, press, management, and stakeholders.
Benefits
Well-being & Protection
- Comprehensive Health Care (Vitality + Medicash membership).
- Life Assurance (covers Virtual GP, counselling, and financial protection).
Career Growth & Rewards
- 5% auto-contribution to a pension scheme.
- 7 days of paid sick leave and birthday off work.
- £70-monthly product stipend and £120 monthly car allowance.
- 30% discount on Unilever Prestige brands (e.g., Hourglass, Tatcha, Murad).
- Sector-leading discount programmes and exclusive access to new product innovations.
Development & Opportunity
- Unlimited access to all Dermalogica L&D platforms, mentorships, progression opportunities.
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