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Clinical Account Manager
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Job Title: Clinical Account Manager
Location: Midlands & South West UK
Sector: Clinical Diagnostics & Laboratory Solutions
Type: Full-time | Field-based
Role Overview
A global leader in scientific instrumentation and analytical technologies is seeking a Clinical Account Manager to drive growth across its clinical diagnostics business within the Midlands and South West UK.
This is an exciting opportunity to join a specialist commercial team focused on supporting clinical laboratories and healthcare organisations with advanced analytical solutions. You will be responsible for developing new business, managing existing customer relationships, and delivering consultative sales across a portfolio of laboratory systems, consumables, and service solutions.
Working closely with technical specialists, marketing, service teams, and wider commercial colleagues, you will play a key role in helping clinical laboratories improve analytical performance, operational efficiency, and patient care.
Key Responsibilities
Territory Management, Sales & Business Development
- Take ownership of a designated territory, delivering against annual sales targets
- Develop and execute strategic territory and account plans to maximise growth opportunities
- Identify and secure new business across NHS and private clinical laboratories
- Build and maintain long-term relationships with existing customers to ensure continued business growth
- Manage the full sales cycle from prospecting through to contract completion
- Maintain an accurate sales pipeline and customer records using CRM systems
- Monitor market trends, competitor activity, and emerging opportunities within the clinical diagnostics sector
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Customer Engagement & Commercial Excellence
- Develop strong partnerships with laboratory managers, scientists, procurement teams, and other key stakeholders
- Promote a consultative, solution-led approach to addressing laboratory challenges
- Collaborate with internal technical, service, application, and marketing teams to deliver outstanding customer support
- Coordinate product demonstrations, evaluations, and customer presentations where required
- Manage product mix and pricing in line with commercial objectives
- Represent the organisation at customer meetings, exhibitions, and industry events
- Support wider business initiatives and collaborate with colleagues across Northern Europe where appropriate
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About You
Essential:
- BSc, MSc, or equivalent qualification in a Life Science, Biomedical Science, Chemistry, or related scientific discipline
- Experience in technical or scientific sales within the clinical diagnostics, analytical instrumentation, or laboratory market
- Strong understanding of clinical laboratories and diagnostic workflows
- Proven ability to develop new business while managing existing customer relationships
- Excellent communication, presentation, and relationship-building skills
- Experience managing sales pipelines and CRM systems
- Self-motivated with strong organisational and territory management skills
- Full UK driving licence and willingness to travel extensively throughout the territory
Desirable:
- Experience within analytical laboratory technologies
- Knowledge of NHS laboratory structures and procurement processes
- Experience working with laboratory managers, clinical scientists, and procurement stakeholders
- Previous experience working within a matrix or cross-functional commercial environment
- Comfortable supporting customers across wider regional projects and occasional international meetings or training opportunities
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