Chelsea and Westminster Hospital NHS Foundation Trust
Clinical Admin Team Leader
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Clinical Admin Team Leader for Maternity
West Middlesex site
Monday - Friday 9am-5pm
We are looking for an enthusiastic patient-focused individual to join our Outpatients team. If you thrive on a challenge and enjoy working in a very busy and demanding environment, this could be the role for you.
About the Role
As a Team Leader in Patient Access, you will manage and lead a team of administrators and will be responsible for:
- Organising workload and cover
- Recruiting and inducting new staff members
- Identifying training and support required by individuals
- Managing performance
Key Responsibilities
- Drive forward excellent standards of customer service
- Take action where levels of service delivery fall short of what is required or do not uphold Trust values
- Manage the delivery of a high-quality, safe, and compassionate healthcare service to patients
- Ensure all administrative processes are efficient and effective
- Enable the team and the Trust to meet high standards of performance within Outpatients
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Skills and Qualifications
- Excellent communication skills
- Ability to prioritise own workload
- Ability to motivate and enthuse others
- Positive and flexible approach to the changing demands and opportunities of the service
About Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
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Flexible Working
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
Equality and Diversity
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates.
Application Process
Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Contact Information
For further details or informal visits, contact:
- Name: Alison Hilton
- Job title: JSM
- Email address: alison.abbatt@nhs.net
- Telephone number: 0203 315 1640
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