Criteria/Skills: Prioritising workloads and responding to requests in a timely manner

• Ability to multi-task and manage conflicting priorities and requests
• Essential: YES
• Desirable:

Criteria/Skills: Professional and polite telephone manner

• Essential: YES
• Desirable:

Criteria/Skills: Strong ICT skills with experience of data inputting, using Microsoft packages and email

• Essential: YES
• Desirable:

Criteria/Skills: Excellent organisational skills to meet the demands of the role, maintaining concentration and accuracy

• Essential: YES
• Desirable:

KEY RESPONSIBILITIES

• Monitoring admin team inbox and responding to and signposting emails in a timely manner
• Answer incoming calls in a polite and professional manner and to take messages from patients and customers, providing information where necessary
• Greet patients and visitors - update appointment diary on DGL, issue paperwork and make them comfortable
• Receipt of deliveries into the Clinic and provide access for any service providers (ie Clinical waste collections)
• Booking of Private and NHS patients appointments and liaising with referring consultants with progress updates
• Weekly testing of Fire Alarm system
• Responsible for compiling the monthly stationery orders
• Maintain and tidy communal areas (waiting room, lobby, corridors, toilets)
• General office duties including photocopying, scanning, ensuring security of the Clinic
• Working efficiently alongside the admin team and attending regular administration and other Team meetings

OBJECTIVES

Clinical/Operational Responsibilities

• Deliver high-quality patient care within own scope of practice.
• Maintain accurate and timely records.
• Work collaboratively with multidisciplinary colleagues.
• Escalate concerns appropriately.
• Participate in audits and quality improvement initiatives.

Patient Experience

• Deliver exceptional customer service.
• Treat patients with dignity and respect.
• Promote privacy, equality, and inclusion.
• Respond professionally to concerns and feedback.

Governance & Compliance

• Comply with CQC standards and organisational policies.
• Maintain confidentiality and information governance.
• Adhere to infection prevention and control procedures.
• Support health and safety requirements.
• Report incidents through the organisation's reporting system.

Team Working

• Build effective working relationships.
• Support colleagues across departments.
• Participate in team meetings.
• Contribute to service development.

Professional Development

• Complete mandatory training.
• Participate in appraisals.
• Maintain professional registration (where applicable).

General Responsibilities

• Promote the organisation's values.
• Maintain confidentiality.
• Comply with GDPR and Data Protection legislation.
• Promote equality, diversity, and inclusion.
• Undertake any other duties appropriate to the role.