Dorset HealthCare University NHS Foundation Trust
Clinical Assessment and Treatment Service Dispatcher
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Clinical Assessment and Treatment Service (CATS) Dispatcher
Are you an effective communicator looking for a change? The Clinical Assessment and Treatment Service are offering part-time opportunities to manage and deploy resources in urgent cases as a CATS Dispatcher.
About the Role
As a CATS Dispatcher, you will be managing a constantly changing workload, responding to requests for service from the public, healthcare professionals, and emergency services in a calm, caring, and professional manner.
By joining us, you will be making a real difference, delivering a responsive and patient-focused service to people requiring healthcare advice and assistance in Dorset.
Responsibilities
- Autonomously manage and deploy resources in emergency, urgent, and routine cases in accordance with national and local policy, procedure, and protocol. This may include Doctors, Emergency Care Practitioners (ECP), Nurses, and Dental Clinicians.
- Manage and communicate with operational staff by assigning them to emergency, urgent, and routine cases in accordance with the National Quality Standards.
- Plan and organise a constantly changing workload. This often involves allocating and re-allocating cases to resource subject to changing priorities in a timely manner.
- Manage patients, relatives, and the general public in a calm, caring, and professional manner, treating them with dignity and respect at all times.
- Utilise several information systems in parallel for the management of patient cases and efficient deployment of resource.
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Working Hours
This is a part-time opportunity offering consistent working hours following a fixed rota pattern.
- 19.25 hours rota: week 1 = 23.5 hours per week and week 2 = 15 hours per week; full rota details in attached document.
Requirements
- Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.
- Following a review of our pre-employment checking process, with immediate effect the Trust has made the decision to no longer accept DBS checking and clearance through the DBS Update Service.
- Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.
About Dorset HealthCare
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
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Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
Contact Information
For more information, please contact Lauren Hull:
- Name: Lauren Hull
- Job title: IUCS Duty Manager
- Email address: lauren.hull1@nhs.net
- Telephone number: 0300 369 0004
For further details/informal visits, contact Lauren Hull at the above details.
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