Detailed Job Description and Main Responsibilities

1.0 Supervising Duties

• 1.1 To have supervisory responsibility for CHSWs in their work, inclusive of carrying out regular supervision. The post holder will be required to manage CHSW’s and their workload within a geographical area and monitor quality and performance of support workers and where necessary initiate informal HR policies and process. This may involve return to work meetings after staff absence. Performance monitoring would include but not limited to:

  • Adhesion to local and trust policies and guidelines, that apply to the service
  • Ensure that delivery of support meets the service standard
  • Effective verbal communication with clients, families, colleagues and professionals working alongside Carelink
  • Supporting enabling theory at all times for appropriate client
  • Clear and accurate client records both written and electronic as required according to local policies
  • Appropriate use of client filing system
  • To coordinate the use of resources where required, e.g. Oyster cards, PPE.

• 1.2 To supervise the shift and be the link person for the Community Health Support Workers (CHSW) by providing advice and support as and when needed.

• 1.3 When supervising the shift - to oversee the rostering of shifts and ensure scheduled visits are delivered in order to meet the needs of the clients.

• 1.4 To take an active role in the appointed community locality when not undertaking the admin function by supervising shifts, conducting reviews, quality checks, competency assessments and where required support and train staff.

• 1.5 To undertake visits to clients homes independently as the locality coordinator and ensure first visits assessments, risk assessments and care plan reviews are carried out in a timely manner.

• 1.6 To take daily handover of client’s progress from CHSW’s and where appropriate report back to the deputy manager/clinical coordinator and other staff members in the team or any change in client’s condition or environment that may present health and safety and / or clinical issues for clients or other professionals.

• 1.7 To liaise with outside agencies such as Treating therapist, Adult Social Care, Adult Community Nursing and Specialist Palliative Care Team and hospital Accident and Emergency and Acute Medical Unit wards as required.

• 1.8 To monitor Carelink staff and ensure a high quality professional service is maintained i.e. adherence of uniform policy, health and safety, Infection control, information governance and recording client progress on SystmOne.

• 1.9 To lead on orientation and induction of new members of staff, including assessing staff competencies through a set framework as guided by the Carelink clinical coordinator.

• 1.10 To understand and ensure the postholder and the team adheres to local and trust policies and guidelines that apply to the service and ensure that delivery of support meets the service standard.

• 1.11 To carry out audits and client feedback on the service by conducting Carelink quality assurance questionnaires and friends and family test.

• 1.12 To be the named key worker and establish, maintain effective communication with the client, their family, referring teams.

Person Specification

Qualifications

Essential criteria

• Educated to at least A level/NVQ level 3 in Health and Social Care.

Experience

Essential criteria

• Significant proven administrative experience.
• Significant proven experience in supporting older people who are physically frail incl. providing personal care in clients homes.
• Demonstrate experience of assessing, planning and implementing individualized program of care.
• Experience of direct line management of non-clinical staff.
• Managing staff performance and sickness management of staff.
• Experience of dealing with non-routine & complex problems, chasing patient progress, resource & staff allocation.
• Prove experience of working under pressure and managing a demanding workload.
• Experience in carrying out initial assessments, Quality Assurance Reviews and care plan reviews.
• Working in an NHS or Social Care setting.

Skills/Knowledge

Essential criteria

• Advanced skills in Microsoft Office.
• Excellent range of communication & prioritization skills and good interpersonal skills.
• Excellent planning and organizational skills.
• Effective problem solving and decision making skills.
• Knowledge of patient care needs according to care plan.

Abilities

Essential criteria

• Ability to manage & prioritize own workload and manage conflicting demands.
• Ability to act appropriately in stressful situations.
• Flexible approach to work and ability to work shifts.
• Ability to detect changes in clients conditions.
• Ability to work on your own initiative and as part of a team.
• Ability to act appropriately in difficult situations.
• To have the ability and experience in applying physical skills and effort in the care of clients with complex disabilities in their own homes.