Holston Medical Group
Clinical Chart Review Nurse LPN/RMA/CMA
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Job Details
About the Role
Join Holston Medical Group, part of the Optum family of businesses, and become part of a community-focused healthcare organisation that provides high-quality, value-based care. As a multispecialty clinic serving northeast Tennessee and southwest Virginia, our teams enhance care accessibility, affordability, and patient experience. Explore the "Caring. Connecting. Growing together." philosophy as you contribute to a meaningful career in healthcare.
General Summary
The Clinical Chart Review supports the patient’s care provider by coordinating maintenance healthcare to optimise health across conditions such as diabetes, hypertension, hyperlipidemia, and more.
Key responsibilities include:
- Initiating care and orders for assigned patients via a predetermined algorithm.
- Ensuring desired health outcomes through structured processes.
- Managing evaluation and follow-ups for all scheduled patients across assigned offices.
- Maintaining open communication with providers and healthcare staff to guarantee patient-centred care.
Duties & Responsibilities
- Act as a valued member of the clinical team, delivering patient-centred care.
- Review and flag scheduled patient charts via electronic alerts to address:
- Urgent care concerns for the provider’s next visit.
- Clinical follow-up needs (e.g., diagnostics, treatments).
- Order diagnostic testing as needed under protocols defined by nursing and provider leadership.
- Apply adaptive algorithms for:
- Fall Risk Assessment
- Smoking Cessation support
- BMI (Body Mass Index) monitoring
- Mammogram and Bone Density screenings
- Pneumovax (Pneumococcal vaccine) reminders
- Fecal Occult Testing
- Diabetic health measures
- Collaborate with providers and staff to assist with additional office tasks.
- Perform other duties as assigned.
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Requirements
Education & Experience
- Minimum: High School Diploma or equivalent.
- Licensure: LPN or state-authorised Medical Assistant (MA) certification.
- 3–5 years of nursing experience, with proficiency in Electronic Medical Records (EMR) systems.
Key Knowledge
- Independent workflow adherence with accountability to health protocols.
- Highly detail-oriented regarding patient records.
- Strong written and verbal communication skills.
- Excellent time management, organisation, and problem-solving abilities.
Core Competencies
Holston Medical Group expects the following skills and attitudes:
- Accountability — Anticipating issues, solving problems inside and beyond one’s direct role.
- Customer Focus — Prioritising patient needs to enhance care and satisfaction.
- Empathy — Understanding and respecting patients’ perspectives.
- Integrity — Upholding moral and ethical standards.
- Quality Orientation — Setting high performance standards and continuously improving care.
- Strategic Thinking — Analysing complex situations and proposing organisation-aligned solutions.
- Teamwork — Collaborating to achieve shared clinical and operational goals.
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Work Requirements
Essential Physical & Mental Demands
- Communication: Active listening and precise spoken/written exchanges.
- Observation: Accurate perceptions of patient conditions, workload accuracy, and workplace observations.
- Physical Stamina:
- Steady upright posture (75% of the time).
- Mobility via walking, bending, stretching, and manual handling of objects.
- Cognitive demands:
- Task flexibility to adapt to interruptions/disruptions.
- Decision-making under standard office policy guidelines.
- Quick prioritisation adjustments.
Marginal Physical Challenges
- Extended Stationary Work: At least 25% of shift in fixed positions.
- Manual Handling: Occasional lifting/moving objects weighing up to 50 pounds.
- Perception: Tactile recognition (e.g., distinguishing temperature/texture) and colour differentiation.
- Innovation: Identifying efficiency improvements in workflow.
Disclaimer
This job description reflects the core functions and responsibilities of the Clinical Chart Review position at Holston Medical Group. It is not exhaustive; additional tasks may be assigned, and revisions to requirements are possible to accommodate organisation needs or workplace adjustments. Employees are subject to updates based on evolving role priorities or modern healthcare practices.
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