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Cambridgeshire Community Services NHS Trust

Clinical Co-ordinator / PA

Huntingdon
Posted 6 days ago
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Clinical Co-ordinator / PA

Band 4 Clinic Coordinator / Personal Assistant

About the Role

We are seeking an experienced and highly organised Band 4 Clinic Coordinator / Personal Assistant to join our Neurodevelopmental Skill Mix Team within the Community Paediatric Service.

This is a key role providing comprehensive administrative and personal assistant support to clinical leads and clinicians, ensuring the effective coordination of clinics and patient pathways.

You will play a vital role in supporting high-quality patient care through efficient service delivery and strong organisational skills.


Key Responsibilities

  • Provide PA / administrative support to Clinical Lead & clinicians
  • Coordinate and manage clinics, including:
    • Booking appointments
    • Allocating rooms
    • Managing clinic rotas
  • Manage referrals and patient pathways using electronic systems (e.g., SystmOne)
  • Oversee clinical correspondence, including clinic letters and reports
  • Act as the key point of contact for:
    • Clinicians
    • Patients
    • External agencies
  • Ensure smooth running of clinics and patient pathways, monitoring waiting times
  • Take and distribute meeting minutes and support service meetings
  • Respond to patient queries, concerns, and complaints appropriately
  • Support service improvement initiatives and administrative projects
  • Supervise and support administrative staff
  • Maintain accurate records and ensure timely communication across teams

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Role Expectations

The post holder will deliver a comprehensive administrative and PA service, supporting clinicians and ensuring efficient coordination of the neurodevelopmental pathway. This includes:

  • Managing patient records, referrals, clinic bookings, and correspondence
  • Acting as a key link between:
    • Clinical teams
    • Administrative colleagues
    • External stakeholders
  • Ensuring effective communication and timely information sharing
  • Supporting service development, audits, and administrative processes
  • Supervising staff and contributing to training initiatives
  • Maintaining confidentiality and adhering to governance policies
  • Supporting high-quality service delivery

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Why Join Us?

  • Our Community Paediatric Services are recognised as Outstanding by the Care Quality Commission (CQC)
  • We provide innovative, high-quality care across most of the east of England, ensuring patients receive care close to home
  • Our commitment to staff is reflected in consistent high ratings in national staff surveys—rated “incredibly highly” for the seventh year
  • We offer a culture that prioritises staff engagement and development

Application Information

  • Applications will close 2 July 2024 should a high volume of submissions be received
  • For further details or informal enquiries, contact:
    • Name: Katie Ashley-Burke
    • Job Title: Clinical Lead
    • Email: katie.ashley-burke@nhs.net
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Skills

Organisational Skills
Administrative Support
Patient Pathways
Clinic Coordination
Referral Management
Clinical Correspondence
Communication
Service Improvement
Supervision
Record Keeping
Time Management
Problem Solving
Team Collaboration
Confidentiality
Governance Policies
Training Support

Location

Huntingdon, England, United Kingdom

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