Cambridgeshire Community Services NHS Trust
Clinical Co-ordinator / PA
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Clinical Co-ordinator / PA
Band 4 Clinic Coordinator / Personal Assistant – Neurodevelopmental Skill Mix Team
About the Role
We are seeking an experienced and highly organised Band 4 Clinic Coordinator / Personal Assistant to join our Neurodevelopmental Skill Mix Team within the Community Paediatric Service.
This is a critical role providing comprehensive administrative and PA support to clinical lead and clinicians, ensuring effective coordination of clinics and patient pathways. Your role will play a vital part in supporting high-quality patient care through efficient service delivery and strong organisational skills.
Key Responsibilities
- Provide PA/admin support to Clinical Lead & clinicians
- Coordinate and plan clinics by:
- Booking appointments and rooms
- Managing clinic rotas
- Manage referrals and patient pathways using electronic systems (e.g., SystmOne)
- Oversee clinical correspondence, including clinic letters and reports
- Act as the key point of contact for:
- Clinicians
- Patients
- External agencies
- Ensure smooth running of clinics & patient pathways, including monitoring waiting times
- Take meeting minutes and support service meetings
- Respond to patient queries, concerns and complaints professionally
- Assist with:
- Service improvement initiatives
- Administrative projects
- Supervise and support administrative staff
- Maintain accurate records and ensure timely communication across teams
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Role Essentials
This role demands:
- Comprehensive administrative and PA service delivery
- Support for clinicians while ensuring efficient coordination of neurodevelopmental pathways
- Management of:
- Patient records
- Referrals
- Clinic bookings
- Correspondence
Core Contributions
You will act as the key liaison between:
- Clinical teams
- Administrative colleagues
- External stakeholders
Ensuring:
- Effective communication
- Timely sharing of critical information
Required Skills & Attributes
- Strong organisation skills
- Ability to Prioritise workload in a busy environment
- Initiative and confidence to drive service development and process improvements
- Familiarity with audits and administrative governance policies
- Proficiency in supervisory and training roles
- Commitment to maintaining confidentiality and ensuring high-quality service delivery
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Organisation Overview
Rated ‘Outstanding’ by the Care Quality Commission, we are a specialist community provider committed to:
- High-quality, innovative services across most of the east of England
- Delivering care closer to home, enabling healthier lives for our service users
Our success is built on our outstanding staff. For the seventh year running, we’ve been exceptionally rated in the national staff survey—reflecting our culture of staff engagement, support and development.
Application Details
If you share our passion for innovative and high-quality care, we invite you to apply.
For further enquiries:
- Name: Katie Ashley-Burke
- Job Title: Clinical Lead
- Email: katie.ashley-burke@nhs.net
⚠️ Note: Should we receive a high volume of applications, we reserve the right to close this vacancy by 2 July.
Open to all applicants. Our promise to you is a workplace that prioritises staff engagement and growth opportunities.
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