Betsi Cadwaladr University Health Board
Clinical Services Coordinator - Emergency Quadrant - INTERNAL
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Clinical Services Coordinator - Emergency Quadrant - INTERNAL
Staff Rota Administrator – Emergency Quadrant & Emergency Department
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD
About the Role
With support from Senior Managers and Clinicians, the post-holder will be responsible for the daily operational management of medical staffing issues and rota coordination.
The role focuses on:
- Developing, coordinating, and managing all medical rotas within the directorate (primarily the Emergency Quadrant (EQ) and Emergency Department).
- Acting as part of the Unscheduled Care (USC) Management Team, with oversight from the Medical Workforce Department.
Main Responsibilities
Core Duties & Tasks
The successful candidate will:
- Maintain a strong understanding of junior medical working patterns and the Terms and Conditions for staff rotation.
- Oversee day-to-day administration of medical staffing in the ED/EQ, including:
- Prospective cover arrangements
- Proactively managing ** manquantes shortages** (for both on-call and ward-based duties)
- Collaborating with Senior Managers, Consultant medical staff, junior medical teams, and the Medical Staffing Department to implement solutions.
- Produce monthly duty rosters for all medical and management staff in the Emergency Quadrant and manage Out of Hours (OOH) rotations (medical and administrative).
- Engage in ad hoc projects as required, aligned with grade responsibilities.
- Ensure efficient, compliant, and adaptable staff scheduling to meet operational needs.
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Additional Requirements
- A practical knowledge of healthcare workforce administration is essential.
- Desire to work in an environment-led role where flexibility and patient-focused decision-making are key.
- Ability to verbally and in writing liaise across all levels (consultant to junior doctor) with professionalism.
Bonus Opportunities
- The ability to speak Welsh is desirable, though English-speaking candidates are also equally welcome.
- Pitching towards achieving Health Board objectives, with opportunities to contribute strategically.
**Working with Betsi Cadwaladr University Health Board (BCUHB)
Why Join Our Team?
- Champion of positive change: As Wales’ largest health organisation, BCUHB delivers across North Wales (acute care, mental health, community services for ~700,000 people).
- Proud values-led employer:
- ‘Proud to Lead’ competence framework
- Equality, diversity, and inclusion embedded in culture
- Disability Confidí Incident Employment Scheme
- Authentic engaged leadership across levels
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Key Commitments:
- Supporting members to achieve their full potential
- Foster a fair, respectful, and transparent workplace
Recruitment Notes
✅ Applications must be submitted in Welsh or English. There is no favourable bias based on language choice. ✅ Successful candidates will be notified via the registered email address. 🔄 Regularly check your inbox for updates.
To view the ful detailed specification, click: "Apply now" (within [Trac system]).
Person Specification
Education
Essential:
- Degree-level qualification OR equivalent significant experience.
Desirable:
- ** Leadership/management qualification**, e.g. ILM Level 4 or NEB qualifications.
Professional
Essential:
- Experience in Allocation of Staff Resources
- Experience in Developing Staff Rotas
Desirable:
- Past experience working with clinical/medical staff.
Personal
Essential:
- Advanced ability to coordinate & adjust complex schedules at short notice.
- Aptitude to communicate clearly with all staff grades (Consultants through to Foundation Doctors).
Desirable:
- Prior experience working in a hospital/hospital department or with NHS/ healthcare professionals.
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