University Hospitals of North Midlands NHS Trust
Clinical Support Worker
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Clinical Support Worker
Job Opportunity: Band 2 Clinical Support Worker – Ward 230 (Gastroenterology & Hepatology)
Location: University Hospitals of North Midlands NHS Trust
- Royal Stoke Hospital (Stoke-on-Trent)
- County Hospital (Stafford)
About the Role
Currently, University Hospitals of North Midlands cannot offer visa sponsorship for Band 2 to Band 4 roles due to UKVI salary/skill thresholds.
Ward 230 is a 36-bedded specialist unit in gastroenterology and hepatology.
This flexible Band 2 Clinical Support Worker post requires rapid, adaptable support across a broad range of services. Staff work on a week-by-week variable-hour basis within agreed limits, adhering to the Trust’s Code of Conduct for Clinical Support Workers.
Are you ready for a fast-paced, patient-focused environment? We welcome your application.
Responsibilities & Duties
Patient Care & Communication
- Receive, support, and guide patients, visitors, and staff with calm, professional courtesy.
- Communicate sensitive patient information with clarity and empathy, using tact and reassurance.
- Adapt support to patients with physical/mental disabilities, overcoming communication barriers.
- Report patient condition changes promptly, using accurate judgement and established protocols.
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Professional Development & Training
- Complete mandatory training as required, including:
- Care Certificate (within 12 weeks of issue)
- Corporate & Care Coach Induction (first week of employment)
- Any further training, as determined by the Trust.
- Work towards vocational qualifications in care alongside performance reviews.
Workflow & Procedural Support
- Undertake basic nursing care tasks (requires dexterity).
- Use basic keyboard skills for trust systems.
- Maintain confidentiality and professionalism at all times.
Work Environment & Commitments
- Prepare for **annual appraisal processes, including a first appraisal within 6 months.
- Rotate flexible working patterns—team will adapt to weekly coverage demands.
- Staff must embody the values of UHNM Trust (patient-centred, inclusive, and collaborative).
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About University Hospitals of North Midlands NHS Trust
A large, modern specialist trust, recognised for:
- State-of-the-art facilities across two hospital sites (Stoke-on-Trent and Stafford).
- Major trauma hub for North Midlands and North Wales.
- Teaching and research commitment alongside cutting-edge patient care.
- Creating an inclusive culture with opportunities for career growth.
For organisations aligned with care values and personal commitment, Development & Support are prioritised.
Team culture emphasises: ✔ Equal opportunities for progression. ✔ Transparent career growth pathways. ✔ Fair and balanced development for all employees.
Get In Touch with Ward 230
If you’d like further details or to arrange an informal visit, contact:
Name: Olivia Cook Title: Senior Sister / Ward Manager Email: olivia.cook@uhnm.nhs.uk Phone: 01782 675263
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