MANUAL
Clinical Team Lead (GPhC/NMC registered) - Hybrid
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Clinical Team Lead
We’re looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians.
You’ll be responsible for ensuring the team exceeds its goals while driving continuous improvement across clinical operations, quality, and safety.
This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You’ll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.
What You’ll Do
Team Leadership & Performance Management
- Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs.
- Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability.
- Foster a high-performance culture built on collaboration, continuous learning, and professional growth.
- Identify training needs and implement development plans to enhance individual and team capability.
Operational Excellence & Quality Improvement
- Drive process and quality improvements across clinical operations.
- Analyse performance data to identify trends, risks, and opportunities for improvement.
- Develop and refine standard operating procedures (SOPs) to support scalability and compliance.
- Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.
Cross-Functional Collaboration
- Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.
- Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.
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People & Culture
- Build a supportive, inclusive, and high-performing team culture.
- Recognise and celebrate success, while constructively addressing performance challenges.
- Champion wellbeing, professional integrity, and clinical excellence within the team.
Availability Requirements
We are looking for candidates who can comfortably commit to a full-time role (37.5 hours per week). To ensure coverage across busiest periods, we are seeking someone willing to reliably commit to Thursday, Friday, Saturday, and/or Sunday, and Monday.
Who You Are
Essential
- Registered Independent Prescriber (with either GPhC or NMC registration, V300 qualification).
- Proven experience managing and scaling clinical teams, preferably in a digital health or related environment.
- Strong track record of delivering against KPIs, SLAs, and performance metrics.
- Demonstrated ability to drive measurable improvements in team performance and quality outcomes.
- Excellent communication, coaching, and stakeholder management skills.
- Data-driven mindset with experience using metrics to guide decisions.
- Comfortable working in a fast-paced, evolving environment.
Desirable
- Experience working in digital health (managing queues or patient queries).
- Experience working cross-functionally with Product or Operations teams.
- Familiarity with quality management systems and clinical governance frameworks.
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What We Offer
- Stock option plan – share in the upside you help create.
- Fitness & wellbeing benefits via Wellhub.
- Lunch once per week in our offices.
- 25 days’ annual leave plus bank holidays, plus generous parental leave and flexible working policies.
- Private medical insurance.
- Remote/hybrid opportunity (3 days in London Bridge per week, with lunch once a week).
- Cycle to work scheme.
- Electric car scheme.
- Join one of the most promising scale-ups in healthcare.
We believe healthcare is broken—and we’re fixing it. You have the opportunity to play a key role in this mission.
Founded in 2019 as MANUAL (focused on men’s health, including hair loss and sexual health), we launched Voy in 2022 to address weight loss. Since then, our ambition has expanded far beyond siloed treatments. We now work to support people holistically—not just individual conditions.
In 2025, we evolved from MANUAL into Voy, a brand built for the long game, supporting individuals through every stage of life. Today, we serve over 1 million members across the UK, Germany, and Brazil, providing personalised care in categories such as weight loss, menopause, hair loss, and TRT (with new areas on the horizon).
Assuming the role will give you the chance to change how healthcare feels for millions. Ready to help?
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