Berkshire Healthcare NHS Foundation Trust
Clinical Triage Nurse
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An exciting opportunity has arisen for an enthusiastic organised, highly motivated, and experienced Registered Nurse to work as part of the Community Nursing Triage Team within Wokingham Hospital, Wokingham.
Do you enjoy team working? Do you have excellent communication skills, plenty of enthusiasm, are you able to undertake flexible working, portray a professional image and are motivated to provide a high quality of care? If so, then you could be a welcome addition to our friendly and experienced nursing team.
Your Role
Your role as a Triage nurse will be to manage referrals via the telephone from patients, GP practices and other service users. Therefore, you will be required to have excellent communication and problem-solving skills and will be self-motivated, forward thinking, and autonomous.
To keep your clinical skills updated you will be required to work within one of the community nursing teams, working alongside other clinical staff in order to provide a high quality, locally based service for the patients within the Wokingham Locality. Therefore, the post holder must be adaptable in their approach to work and have access to a car and a valid UK driving license.
Responsibilities
- Provide clinical support, assistance, and professional expertise to all callers to the Community Nursing Triage Telephone Support. This will range from signposting the referral to the appropriate service, making a direct referral, or offering advice.
- Work in conjunction with administrative support staff to provide high quality, clinical triage using knowledge, skills, critical thinking, and professional judgement.
- Control and manage calls effectively by using skilled questioning, active listening, and excellent verbal communication skills in a calm, professional manner.
- Responsible for maintaining detailed, accurate, and confidential patient records, adhering to Trust policies.
- A key member of the Community Team, providing robust clinical services for patients, maintaining positive communication links with the GP practices and other members of the Multi-Disciplinary Team, providing high quality patient focused care using evidence-based practice.
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Working Hours
Your working hours would be mostly Mon to Fri, 8.30am to 4.30pm (with approximately one weekend every 4-5 weeks and bank holidays in rotation). The Community Nurse service will also be covering the 4:30 to 19:00 pm shift on a Rota basis.
About Berkshire Healthcare NHS Foundation Trust
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
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Our Values At Berkshire Healthcare Are
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Benefits
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment, and armed forces community to support equality
- Generous maternity, paternity, adoption, and special leave
- Free parking across Trust sites
Contact
For further details / informal visits contact:
- Name: Miranda Young
- Job title: DN Team Lead
- Email address: Miranda.Young@berkshire.nhs.uk
- Telephone number: 07920 251241
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