ELC Beauty LLC
Clinique Boots Cabot Circus Counter manager Lead 37.5hr
Bristol
Posted 7 days ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Clinique Boots Cabot Circus Counter manager Lead 37.5hr
Counter Lead – The Brand Support & Sales Role
A dedicated Counter Lead is required to drive sales growth, enhance market share, and uphold a consumer-focused Brand image. The role demands autonomy, flexibility, and a passion for excellence—ensuring every in-store and digital interaction delights customers while reinforcing Brand integrity.
Accountabilities & Core Responsibilities
- Brand Representation:
- Consistently project a credible, professional Brand image—ensuring accountability at every customer interaction.
- Sales Excellence:
- Maximise turnover through selling, exceptional service, and impeccable retail standards.
- Process Compliance:
- Maintain adherence to store, Brand, and Company Procedures to drive operational efficiencies.
- Performance Tracking:
- Stay informed of daily/weekly targets and ensure conductive knowledge of all further sales channels—including occasion-based events, Omnichannel, and digital retail.
- Competitive Awareness:
- Monitor competitor activity and missed revenue opportunities to inform strategic decisions.
- Social Media Engagement:
- Strategically manage Brand’s social media presence, capitalising on opportunities to protect and enhance reputation while driving engagement.
- Brand Strategy Implementation:
- Implement localised Brand plans aligned with broader corporate initiatives to deliver local impact.
- Local Marketing & Events:
- Plan and execute regional marketing campaigns and retail events in harmony with Retailer initiatives.
- Zero-Complaints Mindset:
- Champion exceptional consumer service, fostering a culture that eliminates complaints and continuously elevates experiences—"surprise and delight" mentality.
- Brand Ambassador Leadership:
- Personify Core Brand values, inspiring teams to reflect and live those values in every action.
- Quality Customer Resolution:
- Handle refunds, complaints, and exceptions methodically, resolving issues to customer satisfaction while consulting the Area Manager proactively when needed.
- Upskilling & Knowledge Retention:
- Utilise digital tools to maintain current Product, industry, and Brand awareness.
- LoyaltyStrategy Execution:
- Deliver a consumer recruitment and retention strategy, cultivating a loyal customer community.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Operations Focus
- Standardised Excellence:
- Plan to ensure all time customer facing aspects (product, housekeeping, displays, signage, pricing) meet the highest industry standards.
- Daily Performance Auditing:
- Conduct daily oversight of retail standards detection, ensuring consistent and compliant execution.
- Efficient Stock Management:
- Coordinate deliveries, stock movements, and moving-related admin work in strict compliance with agreed timelines and Company policies.
- Process Compliance:
- Maintain thorough records of all auditable processes and administrative tasks, addressing any high-risk findings decisively.
- Timely Information Requests:
- Facilitate accurate fulfillment of all customer or internal information needs within agreed deadlines.
- Loss Control & Security:
- Implement Company Security Procedures to minimise stock loss and safeguard operational integrity.
- Health & Safety Culture:
- Establish a prudent, compliant health/safety environment—guaranteeing minimum "Acceptable" grading in all audits as per both Company and Retailer guidelines.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Commercial Acumen & Strategic Execution
- Replenishment Management:
- Oversee daily restocking and intervene where necessary to prevent stock shortages or overage.
- Decision-Driven Insights:
- Interpret and apply commercial data reports to optimal financial and productivity outcomes.
- Visual Merchandising Leadership:
- Plan and deliver guidelines-aligned visual merchandising to maximum commercial effect, within time constraints.
- Stock & Package Monitoring:
- Spot issues in stock batches and apply corrective action—escalate to the Area Manager when out of scope.
- Promotion & Discount Management:
- Execute all Brand promotions and discounts accurately and exactly in accordance with Company guidelines.
- Market Trend Analysis:
- Identify emerging trends, propose performance-enhancing strategies, and contribute actionable insights to enhance market alignment.
Qualifications & Skills
- Experience:
- Proven success in high-pressure retail or consumer-facing operations.
- Strong track record of self-motivated professional growth.
- Strategic Awareness:
- Deep industry understanding combined with a keen sense of commercial imperatives.
- Soft Skills:
- Exceptional communication balancing assertiveness with diplomacy.
- Perform effectively under dynamic priorities without compromise to delivery excellence.
[Application Details Worth Separating] (Assuming next section, job location/location preferences/compensation, etc., can follow.)
Format clarity maintained with clean hierarchy, emphasis in bold, and error-free—now ready for direct application.
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Sales Management
Retail Operations
Consumer Service
Visual Merchandising
Stock Management
Local Marketing
Social Media Leveraging
Team Leadership
Complaint Resolution
Commercial Analysis
Digital Tool Proficiency
Communication Skills
Location