Estée Lauder Companies
Clinique Counter Manager 37.5 hours Boots St James Edinburgh
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Clinique Counter Manager 37.5 hours Boots St James Edinburgh
Counter Manager – Dynamic Leadership Opportunity
About the Role
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates, ensuring we achieve and exceed sales, customer service, and operational targets in a fast-paced retail environment.
This is an exceptional opportunity to act as the Chief Executive Officer of your own store, with full accountability for shaping and executing an agile business strategy. Your roles include:
- Recruiting and retaining customers through strategic targeting, in-store events, exceptional relationship management, and leading a high-performing team.
- Driving commercial success with a focus on consumer insights, event management, and frontline marketing.
An ambitious self-starter with business planning expertise and a passion for coaching others to reach their full potential could thrive in this role. It’s your first step toward a long-term fulfilling career in the prestige beauty industry:
Many of our field executives and senior managers began from point-of-sale roles, and this first-level management position offers exposure to a diverse range of skills, accelerating progression within the Beauty Industry while supporting our culture of diversity and inclusive growth. Benefits include progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
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Key Responsibilities
- Lead and develop the Sales Associates team to meet operational targets.
- Execute agile business planning, ensuring strategic recruitment and retention of customers.
- Drive impactful in-store events and communications to enhance customer engagement.
- Enable a culture of excellent customer relationship management.
- Nominate and guide a high-performing team to deliver exceptional sales and service outcomes.
Requirements
Core Skills
- Strong leadership, coaching, team management, and business development skills validated through proven success in a fast-paced retail environment.
- Excellent verbal and written communication, with exceptional interpersonal abilities.
- Exceptional customer service orientation, skilled at persuasion and handling customer relationships.
- Results-driven mindset, with a high drive to exceed targets and company standards.
- Proactive self-starters, always going beyond defined roles to deliver more.
- Ability to identify and develop individuals' potential through tailored coaching.
- Industry-specific knowledge of customer needs anticipation and diplomatic conflict resolution.
- Accountable team leadership, holding others accountable for distributed outcomes.
- Capable of building extensive, informal professional networks internally and externally.
- Team-focused attitude demonstrating respect, cooperation, and a supportive presence.
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Technical & Business Proficiency
- Hands-on experience with sales operations, inventory, store processes, and retail workflows.
- Proficiency in team leadership skills with a track-record in leveraging teams effectively.
- A flexible approach to qualifications, where experience maturity and business size determine suitability.
- Background in strategic planning and execution, including experience with business case development.
- Competence in financial planning and resource management.
- Ability to effectively use computerised systems, including modern CRM platforms, email tools, and Microsoft Excel.
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