The Estée Lauder Companies Inc.
Clinique Counter Manager 37.5 hours Boots St James Edinburgh
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Clinique Counter Manager 37.5 hours Boots St James Edinburgh
Counter Manager
About the Role
We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Sales Associates, ensuring they achieve all sales, customer service, and operational targets.
This exceptional opportunity places you as the Chief Executive Officer of your own store—exploring, shaping, and executing strategic initiatives to recruit and retain customers. Key priorities will include:
- Developing and executing an agile business plan
- Strategic targeting and impactful in-store events
- Exceptional customer relationship management
- Leading a high-performing team
If you’re an ambitious self-starter with a drive for business planning, customer-centric leadership, and a passion for coaching others to thrive—this role could be your first step toward a long-term, fulfilling career in the prestige beauty industry.
Impact of This Role
Many of our field executives and senior managers began their careers in retail sales. This first-level management role will equip you with exposure across multiple areas:
- Business planning
- Consumer insights
- Event management
- Customer relationship management
- Frontline marketing
A skillset forged in these domains will position you for career progression within the Beauty Industry.
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What We Offer
Our culture thrives on diversity of thought and people, fostering growth, learning, and autonomy. In this role, you’ll benefit from:
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
Responsibilities
As Counter Manager, your primary roles and responsibilities include:
Leadership & Team Development
- Inspire and empower your team to meet and exceed targets
- Implement proven coaching strategies to uplift team performance
- guide high-performing team dynamics
Customer-Centric Operations
- Oversee and enhance customer service standards
- Handle tense or difficult situations with diplomacy and tact
- Anticipate customer needs to drive loyalty and repeat business
Strategic Business Execution
- Lead development of financial plans and resource management
- Execute strategic targeting and tailor in-store experiences
- Foster and maintain extensive networks in sales and retail landscapes
Accountability & Ownership
- Full oversight of customer acquisition and retention
- Ensure effective networking and collaboration within your sphere
- Model respect, helpfulness, and teamwork for deployable leadership
Key Requirements
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Skills & Traits
- Exceptional verbal and written communication
- Strong interpersonal skills—skilled in engaging and persuading stakeholders
- Customer service excellence with a focus on relationship-building
- Results-driven, with a determination to surpass targets and expectations
- Ability to identify and nurture team-development needs
- Attention to detail and high organisational skills
- Autonomous work ethic with team contribution abilities
- Creativity in problem-solving—proactively align needs to goals
Experience & Qualifications
- Certified or experienced in retail sales
- Proven track record of team leadership—essential for handling store operations
- Exposure to employee performance management and coaching techniques
- Experience in event and experience-based marketing
- Proficiency in computerised systems (e.g., email, Microsoft Excel)
- (Prioritisation criteria may vary based on business/Store size)
Behavioral Qualities
- Diplomatic, positive, and solution-oriented in high-pressure scenarios
- Conscientious with confidentiality, tact, and discretion in all interactions
- Passionate about sharp problem-solving and performance accountability
Ready to elevate your career? Apply now for your career-defining opportunity.
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