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Cloud Engineer
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Cloud Engineer
Vacancy details
Location:
Flexible, any Care Inspectorate office across Scotland
Salary:
£53,511 - £59,178
Hours:
35 hours per week
Contract:
Permanent
Closing Date:
08:00 Monday 3 August 2026
About Us
We are a scrutiny body that supports improvement. That means we look at the quality of care in Scotland to ensure it meets high standards. We are responsible for providing assurance and protection for people who experience care services, their families, carers and the wider public. Our vision is that people across Scotland experience high-quality care that meets their needs, rights and choices.
Our values
- Person-centred: we put people, empathy, compassion, and kindness at the heart of everything we do
- Respect: we value everyone's dignity and are respectful in everything we do
- Equity: we embrace diversity and nurture an inclusive environment where everyone is supported to achieve equal outcomes
- Integrity: we act impartially, fairly, and consistently, upholding transparency and accountability in all our actions
- Impact: we focus on making a positive impact for everyone experiencing care in Scotland whilst ensuring our work delivers the best value to the public
Work-life balance
Our desire is to achieve an effective and balanced way of working, which enables us to meet organisational needs and achieve a work-life balance that promotes wellbeing and collaboration opportunities. Our hybrid working policy gives you the flexibility to mix working from home with attendance at your base office and other work locations, spending no more than 60% of your working time working from home, measured over a four-week period.
About The Role
We are looking for an experienced cloud engineer to join our IT Service Delivery team, to play a key role in supporting and improving our Microsoft Azure and core business platforms.
This is an exciting opportunity for someone with strong technical expertise who values high-quality service delivery and wants to help modernise and strengthen IT services that support the Care Inspectorate’s work across Scotland.
Reporting to the Service Delivery Manager, you will be responsible for maintaining the availability, security and resilience of our Azure and wider IT estate. You will act as a trusted technical advisor, supporting day-to-day IT service operations, delivering technical change, and service improvement initiatives.
You will work closely with colleagues across IT and the wider organisation, as well as third-party suppliers, to ensure services are maintained secure, reliable and continually improving.
You Will:
- Design, implement and support Azure solutions across compute, storage, networking and security
- Monitor and optimise cloud resources for performance and cost efficiency
- Maintain security controls and governance (RBAC, Azure Policy, Key Vault)
- Support incident, problem, change and configuration management via the IT Service Desk
- Deliver technical change and transition new/updated services into live operation
- Support resilience, backup and disaster recovery arrangements
- Maintain documentation and provide reporting to support audit, compliance and service improvement
- Support licence and cloud resource procurement, and share knowledge across the team.
You will find more information in the job profile and person specification below.
About You
You’ll have a proven track record in a similar infrastructure or platform engineering role, with strong hands-on experience of Microsoft Azure and core Microsoft technologies (including Microsoft 365, Windows Server/Active Directory and Exchange).
You’ll bring high-level knowledge of infrastructure security, service delivery and disaster recovery, alongside strong problem-solving skills, clear communication with non-technical colleagues, and a collaborative, customer-focused approach. You should be educated to SCQF level 7/8 (or equivalent experience) and can find more on their website website. It is desirable that you have PowerShell/SCCM, ITIL, project management and relevant technical certifications.
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Starting salary
New employees start at the minimum salary for the grade. However, we offer a generous benefits package.
Job profile
Responsible to the service delivery manager
Job Purpose
Provide expert support to maintain the availability, integrity, confidentiality, and continuity of all IT systems within the Care Inspectorate. Support the IT Service Desk function, focusing on high customer service standards and leveraging technology advancements to enhance IT Operations. Act as a trusted advisor on Microsoft Azure and core business platforms, supporting operational services, configuration changes, and feature enhancements.
Principal working contacts
- Platform Associate
- Platform Analyst
- Platform Specialist
- Infrastructure Lead
- Customer Service Lead
- Service Delivery Manager
- Platform Delivery Manager
- Care Inspectorate Staff
- External Agencies / Service Providers
Key Accountabilities
- Champion the IT Service Charter, ensuring the delivery of good customer service is inherent in all IT operations
- Design, implement and support Azure based solutions for compute, storage, networking and security
- Monitor and optimize cloud resources for performance and cost efficiency using Azure Monitor, Log Analytics, and Application Insights
- Implement security best practices, including RBAC, Key Vault, and Azure Policy
- Support and maintain an integrated IT estate that comprises a mix of technology and service types, for both server and client platforms
- Support the delivery of an effective incident, problem, configuration and change management service, via the IT Service Operations service desk function
- Develop, support and maintain an effective systems operations management capability that ensures the effective alerting, response and resolution of incidents, and emerging conditions that could threaten the continuity of service, or security of the IT estate
- Support the with the capacity planning and management of all IT systems
- Develop, monitor and maintain the data backup and recovery systems and documentation the supports the continuity of IT services
- Design, plan and deliver technical changes for new and existing IT systems
- Taking ownership of technology change initiatives, collaborating with the IT team and/or 3rd party partners to ensure delivery meets with stakeholder expectations
- Support the IT security strategy that ensures fit-for-purpose technology controls aligned to a security policy that protects our customer and corporate information, the availability and integrity of IT services, and the continuity of the CI
- Support the SDM will the transition of new or updated IT services into operational support, ensuring that the security and quality of IT service can be maintained to an acceptable standard
- Support the SDM with the delivery of IT service improvement initiatives that improve how the service is delivered by the IT Operations team, and how the service is received by the internal and external customer
- Produce regular monthly reporting of IT service performance, contributing to the development of the IT service management maturity
- Coordinate and oversee regular infrastructure penetration testing, ensuring timely remediation of identified vulnerabilities and maintaining a secure operational environment
- Develop, maintain, and update comprehensive documentation for new and existing systems, ensuring all technical and operational details are recorded to support audit, compliance, and best practice
- Manage the procurement process for software licences, cloud resources, and related services, ensuring compliance with organisational policies and optimising value for the business
- Own the delivery of personal objectives and service improvement targets, incorporating service improvement into work schedules, to be able to evidence progression and growth
- Develop self, keeping up to date with new technologies and strategies to improve service, and the security of IT Operations. Support skills and knowledge sharing across the team, actively encouraging skills transfer and a shift-left service culture
- Utilise the IT skills matrix to regularly assess and ensure you have the appropriate knowledge and skills required for your role
- Identify and address any gaps in your skills or knowledge by engaging in relevant learning and development activities
- Carry out your duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work
- Ensure adherence to organisational security policies and best practices, maintaining the confidentiality, integrity, and availability of systems and data
- Maintain relevant professional certifications and demonstrate a commitment to continuous learning to keep pace with evolving technologies and industry standards.
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Relationship management
The postholder must maintain a professional polite and patient demeanor when dealing with internal customers (users) and capable of explaining technical issues/problems in language which can be easily understood
- Ensure effective working protocols in accordance with the Care Inspectorate organisation partnering functions
- Demonstrate enthusiasm for delivering excellent customer service
- Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland
- Promote diversity, equality of opportunity, fairness, dignity and trust, ensuring that these principles are upheld across all areas of IT service delivery
- Contribute to the continuous development of the Care Inspectorate, supporting the management of technical change with respect and efficiency.
Other Duties
This role is part of the Care Inspectorate’s IT Support Service and contributes to the delivery of the Service Desk function, which is based in Dundee. The Service Desk operates during core business hours, 09:00 to 17:00, Monday to Friday. There may be an occasional requirement to work outside normal hours, including evenings or weekends, to support planned maintenance, service changes or urgent service recovery. The role may also require travel to Care Inspectorate offices across Scotland. Any out-of-hours working and travel will be managed in line with Care Inspectorate policies and business needs.
This job profile is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.
Person specification: Attributes
We will use these attributes
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