3verest
Cloud Support Engineer — London
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When a hospital's workloads matter most, who do they call?
At 3verest, it's a named engineer — not a ticket queue.
We run sovereign cloud infrastructure that healthcare depends on every hour of every day, and we're hiring two Cloud & Systems Support Engineers in London to keep it healthy.
You'll be the human face of our concierge model: triaging and resolving infrastructure, network, systems and platform incidents, monitoring sovereign regions before small issues become customer-facing ones, and turning friction into permanent fixes. Because we serve healthcare, reliability and discretion aren't optional — they're the job.
Where you'll work
This is an on-site role. You'll be stationed in person at customer premises in London, and spend some of your time in our own office alongside the wider team. We're flexible when life genuinely needs us to be — the washing machine is being delivered, the broadband engineer is coming, something that simply can't be moved — just let us know and work from home that day. Those are the exceptions, though, not the pattern. The preference is to be there in person, and we're upfront about why: our concierge model depends on engineers being present with the people they serve, and this is a role you'll grow in fastest by being in the room.
What you'll do
- Act as a named first- and second-line engineer for customer workloads running on our sovereign cloud platform.
- Triage, diagnose and resolve infrastructure, systems, networking, storage and platform incidents within agreed SLAs.
- Administer and maintain the Linux systems underpinning customer environments — patching, hardening, backup and recovery.
- Monitor sovereign regions for health, capacity and performance, and act before small issues become customer-facing ones.
- Participate in a follow-the-sun on-call rotation for critical healthcare workloads.
- Run customer onboarding, migrations and change requests with care and clear communication.
- Write and improve runbooks, knowledge-base articles and automation that remove repeat work.
- Uphold our compliance posture (ISO 27001, SOC 2, NHS DSPT, GDPR, HSCN) in every action you take.
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What you'll bring
- 2+ years in a cloud support, systems administration, cloud operations, SRE or infrastructure support role.
- Solid hands-on Linux administration, plus experience with at least one major cloud or virtualisation stack (AWS, Azure, GCP, OpenStack, VMware or similar).
- Working knowledge of networking fundamentals (DNS, TCP/IP, load balancing, VPN/firewalls) and containers (Docker/Kubernetes).
- Comfort with scripting (Bash, Python or Go) to automate diagnosis and remediation.
- Excellent written and verbal communication — you can explain a complex fault calmly to a clinician or a CTO.
- A calm, methodical approach to incidents and genuine care for the people on the other side of the system.
Nice to have
- Experience supporting regulated industries (healthcare, finance, government) or PACS/VNA/imaging workloads.
- Cloud, systems or platform certifications (AWS/Azure/GCP, CKA/CKAD, RHCSA).
- Familiarity with observability tooling (Prometheus, Grafana, ELK) and infrastructure-as-code (Terraform, Ansible).
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Salary and benefits
£35,000–£45,000 depending on experience, plus pension contributions, a learning budget and certification sponsorship.
About 3verest
3verest builds sovereign cloud infrastructure for healthcare. Founded in 2016, we operate across 19 sovereign regions on four continents with 99.999% uptime, serving global imaging OEMs, health systems and national health bodies. We refuse the trade the market says you have to make: hyperscaler scale without sovereignty, or local sovereignty without reach. We built a third path — sovereign on every layer, global in reach, with concierge service and sovereign AI inside the boundary.
Sovereign by design. Human by purpose.
Why you'll want to work here
- A mission with meaning — the systems you build protect the most sensitive data in the world.
- Named engineers, not a ticket queue — your work is seen, argued and credited.
- Genuine ownership — open foundations, no lock-in, and the autonomy to do your best work.
- Sovereign-scale exposure — 19 regions, four continents, and a serious compliance posture (ISO 27001, SOC 2 Type II, NHS DSPT, GDPR, HSCN, GAIA-X).
Equal opportunity
3verest is an equal-opportunity employer. We welcome applicants of every background and are happy to make reasonable adjustments throughout the process.
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