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Cloud Support Technician
About the Role
As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from end-to-end—logging, tracking, resolving issues, and escalating when necessary—to ensure smooth operations.
You will also:
- Monitor and manage security and backup alerts to maintain system integrity
- Assess and triage tickets, prioritising incidents for timely resolution
- Identify recurring issues and proactively flag potential problems
- Implement minor, standard changes to support customer environments
- Collaborate in team meetings and contribute ideas for process improvements
- Build strong customer relationships, ensuring clear communication and high satisfaction
What You’ll Need
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We want to hear from you if you:
- Are ideally based in/around London
- Have experience with Microsoft 365 and a strong understanding of Azure and Intune
- Are comfortable with Windows Server and Active Directory
- Have worked in a customer support or service desk role
- Can manage and prioritise workload effectively
- Communicate clearly and confidently, both in writing and verbally
- Are familiar with ITSM tools and eager to learn new technologies
Rewards & Benefits
- Salary: DOE
- Holiday Trading Scheme – Buy or sell part of your annual leave allowance
- Day off on your birthday
- Enhanced paternity, maternity, and adoption leave
- Access to an excellent flexible benefits scheme
About the Organisation
Atech, part of the Iomart Group, is a highly accredited Microsoft Partner providing transformed technology via managed services. Our team of certified Microsoft experts work closely with your team to deliver a tailored service, 24/7/365.
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Our services support 25,000 users globally and proactively monitor 45,000+ devices, including:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender and Sentinel
Next Steps
- Apply if this role sounds like the right fit.
- Need to update your CV? Or want a chat before applying? Contact careers@iomart.com.
We’re an equal opportunities employer—if you need any reasonable adjustments during the process, please let us know.
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