Sheraton Hotels & Resorts
Club Lounge Supervisor
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Club Lounge Supervisor
Job Number 26081919
Job Category Food and Beverage & Culinary
Location: 1 Festival Square, Edinburgh, Scotland, United Kingdom, EH3 9SR
Schedule: Full Time
Located Remotely?: No
Position Type: Non-Management
We are currently recruiting for a Club Lounge Supervisor to support our In Room Dining and Club Lounge Departments
The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh’s financial and tourist area and is one of Scotland's leading 5 star hotels. As the largest 5 star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the award winning One Square Restaurant. Additionally the hotel operates the award winning One Spa™, one of Europe's premier advanced city spas.
The successful candidate for this position will have a strong food & beverage background within the Hotel industry, an ability to work unsupervised and experience/knowledge of banqueting would be required.
A flexible, customer-focused approach is essential, with excellent organisation and leadership skills.
Essential Functions
- Proactively engaging with Sheraton Club members
- Assist in directing and supervising the daily running of the In Room Dining and Club Lounge areas, maintaining the Sheraton Grand`s standards of service, guest satisfaction and efficiency.
- Ensure your outlets are adequately equipped with operating equipment, guest supplies and restaurant accessories in line with business demands.
- When delegated by your manager you are responsible to schedule and assign staff according to reservation forecast, special activities, events, holidays, vacation and operation requirements.
- To conduct regular outlet meetings daily pre-shift briefings in each of the outlets in order to review and improve service procedures and to communicate special arrangements.
- To maintain the Food & Beverage Log to record comments, complaints, sales information, revenue and any unusual occurrences. This should be updated on a daily business.
- To ensure that all team members within your outlets are well presented and correctly groomed according to the Sheraton Grand standards.
- Responsible to ensure there is a downward flow of communication from your Manager i.e. relevant information is passed onto all team members.
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Requirements:
- We are looking for a confident individual who is capable to work on their own initiative as well as part of a team and has a strong desire to improve on their skills and knowledge as well as:
- Capability of prioritising their workload to meet deadlines, focused on solving customer issues
- Ability to handle stress and cope with the pressures of the job as and when they occur
- Ability to deal with and adapt to unexpected situations: complaints, change
- Good listening skills for use with internal and external customers alike
- Flexible approach towards hours
- To project a pleasant and positive professional image to all contacts at all times.
- Manage cultural needs and expectations of guests.
- Punctual attendance to each shift.
- Maintain positive teamwork at all times.
- Allocate tasks to the team to ensure all duties carried out thoroughly and on time.
- Coaching and training of the team.
Benefits:
So why work for the world’s largest hospitality company?
- A competitive salary plus free meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service
- Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
- 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
- Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
- 50% off Spa Treatments and £50 gym membership within our One Spa!
- 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
- Refer a friend to work with us and receive a £500 bonus
- Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities
- Many more benefits however most importantly, we’ll help you grow, and develop you as an individual
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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