IHG Hotels & Resorts
Club Lounge Team Member
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Club Lounge Team Member – Full-time
At InterContinental London Park Lane, we are seeking a Team Member to join the Club Lounge team with an immediate start.
About InterContinental London Park Lane
Located at one of the capital’s most prestigious addresses—once home to the late Queen Elizabeth II—our hotel redefines traditional luxury. It blends modernity with flexible sophistication in the heart of Mayfair, inspired by stunning views of two Royal Parks. From elegant natural interiors to award-winning seasonal cuisine, we create an unforgettable experience.
With an internal promotion creating an opening, we invite a motivated candidate to join our esteemed team.
About the Role
In our Club Lounge, guests are treated to world-class service, Mouse thrills like afternoon tea or an evening tipple, set against the breathtaking views of Royal Parks and landmarks. Our team excels in attending to delightful details—could you do the same?
Our ideal candidate:
- Passionate about delivering outstanding service, with a keen eye for guest satisfaction
- An experienced professional in roles including bartender, waiter, barista, or host
- Adept at handling guest queries and concerns with finesse
- Willing to learn and thrive within a collaborative hotel team environment
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Responsibilities
- Provide exceptional service to all Club Lounge guests
- Prepare and serve exceptional food and drink, enhancing the guest experience
- Collaborate effectively with all-state of colleagues across InterContinental London Park Lane
- Maintain a welcoming atmosphere while ensuring operational excellence
Requirements
- Must meet the legal requirements to work in the UK
- Open to working across shifts, evenings, weekends, and holiday periods (7 days, 365 days a year)
Personal Qualities
- Strong guest-service ethos with instinctive, personalised attention
- Diplomatic, articulate, approachable, and friendly with strong communication skills
- Willing to develop professionally and embrace the unique challenges of a luxury VIP lounge
Why Join Us?
Compensation & Perks
- £29,681.60 per year (~£14.27/hour), plus service charge
- IHG perks and benefits (travel discounts, experiences worldwide)
- 28 days holiday (inclusive of bank holidays), increasing to up to 33 days with tenure
- Free meals on duty
- Wagestream: A payroll tool to manage savings, earnings, and financial health
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Well-being & Support
- Access to paid sick leave and life assurance
- Enterprise discounts across 10,000+ international stores and outlets
- IHG Leadership programs for career growth
- Refer-a-friend incentives and generous hospitality invites for guests
Our Commitment to You
At InterContinental London Park Lane, we foster a unique, empowering culture—one that:
- Inspires you to be your best self
- Celebrates uniqueness and diversity of thought
- Empowers collective growth through shared opportunities
- Provides meaningful professional development
- Ensures every voice belongs, large or small
Employer Recognition & Values
- Ranked as a Best Employer 2025 by Mercer
- Disability Confident Committed Employer: We provide inclusive recruitment support
- Equal opportunity employer: No discrimination on the basis of race, gender, identity, age, ability, or veteran status
Apply now! Even if you don’t meet every requirement, your unique talents could be what we need—take the first step by applying today.
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