Hilton
Cluster Groups, Conference and Events Coordinator
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Cluster Groups, Conference and Events Coordinator
GC&E Administrator – Hilton London Canary Wharf & Tower Bridge
"Exceptional Hospitality Starts with You"
The Hilton London Canary Wharf is a dynamic, full-service hotel with 282 guestrooms, nestled in London’s financial district. Just 2 minutes from South Quay DLR and 5 minutes from Canary Wharf underground, it welcomes a diverse mix of guests—whether on business, leisure, or visiting nearby attractions like The City, Olympic Park, or the O2.
As one of Hilton’s top properties in the UK & Ireland, we’re proud to offer an unparalleled hospitality experience. This role supports two Hilton hotels, ensuring seamless operations in the Guest Care & Events (GC&E) function.
About the Role
You’ll be the GC&E Administrator, providing critical admin support to ensure smooth operations for Hilton London Canary Wharf and Hilton London Tower Bridge. This role combines data accuracy, organisational skill, and hospitality empathy—playing an essential part in maintaining outstanding guest experiences.
Daily Responsibilities
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Maintain Database Accuracy
- Accurately load and update Delta FDC (Delphi) system entries for enquiries and bookings.
- Conduct weekly audits to ensure all records are current, complete, and error-free.
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Collaborate with the GC&E Team
- Liaise closely with the team to monitor, improve, and ensure data integrity in Delphi.
- Generate and distribute Delphi reports as requested by the GC&E Director or Cluster Commercial Director.
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Operational Excellence
- Update and maintain office tracking boards with accurate operational and sales data.
- Oversee stationery stock monitoring, ordering, and inventory levels.
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Merchandise & Gift Support
- Coordinate client giveaway items, including ordering, internal liaison, and inventory tracking.
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Sales & Knowledge Support
- Build a deep understanding of the hotel’s products, services, facilities, and local area.
- Provide occasional operational support to the GC&E Sales team, covering admin and enquiries during absences.
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Ad hoc administrative tasks to ensure smooth departmental functioning.
Why Hilton?
We offer more than a job—a purposeful career in hospitality with awards-winning benefits:
Competitive Compensation & Rewards
- Annual Salary: £27,966.12
- Go Hilton Travel: 110 nights at discounted rates (from $40/night), including access to Hilton’s world-class hotels.
Own a Piece of Hilton
- Employee Stock Purchase Programme (ESPP): Purchase discounted Hilton shares.
Work-Life Balance & Wellbeing
- Paid Parental Leave: For eligible Team Members, covering parents, adoptive, and surrogacy leave.
- Caregiving Support: Access dedicated crisis concierge services and compared mental health resources.
- Employee Assistance Programme (EAP): Free counselling for all eligible employees.
- Holiday: 28 days (including bank holidays), increasing yearly to 33 days.
- Free Healthy Meals while on duty.
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Benefits may vary by location and are governed by Honey’s global policies.
** qualifications: What It Takes to Shine**
At Hilton, we believe in "Legacy of Good"—our Core Values define our culture:
- Humility – Serving with passion, integrity, and care.
- Leadership – Inspiring through excellence in every task.
- Teamwork – Believing collective efforts drive success.
- Ownership – Taking accountability with urgency and disciplined action.
- Now – Focusing on immediate impact to create lasting change.
Live the Hilton Experience
We’re more than a workplace—we’re an award-winning global family. Ranked among Fortune’s Best Companies to Work For and Great Place to Work’s World’s Best Workplaces, Hilton prizes inclusivity, development, and meaningful growth.
Join us and help shape the future of hospitality—where every stay becomes extraordinary.
Curious about our culture? Explore Hilton’s Careers Blog to see what makes us home to Team Members, alike.
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