Scotsman Hospitality
Cluster Housekeeping Manager
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About Us
The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role
As Cluster Housekeeping Manager your role will include:
- Check arrivals and departure of guests and liaise with reception.
- Allocation of rooms to room attendants.
- Supply the highest possible levels of customer care and service both externally and internally.
- Ensure all corridors, rooms and customer service areas are maintained to a high standard.
- Assist in arranging contractors in case of repairs required, ensuring all equipment is maintained in a good and safe working order.
- Have a full working knowledge and implement all cleaning usage and storage procedures.
- Ordering stock, issuing stock, and practicing an effective stock control system.
- Have a full working knowledge of all areas within the department and assist in working in the linen room and with bedroom cleaning.
- Ensure all room attendants are inducted and trained to enable them to fulfil their duties.
- Ensure that any shortfalls in the housekeeping team performance are addressed.
- Ensure all expenditure is in line with budgeted targets.
- Organising staff duties, rota’s and timesheets.
- Assist in interviewing and recruitment of staff for the housekeeping department.
- Deal with customer complaints.
- Ensure the department complies with all legislative requirements such as COSHH and manual handling.
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The Person
The Ideal Candidate Will Have
- Strong organisational skills
- Excellent attention to detail
- Strong desire to achieve consistent exceptional standards
- Experience at supervisory or assistant manager level in a similar environment.
- Excellent communication skills, in particular to team members to engage and motivate.
- Excellent levels of customer service and engagement.
You will be required to be flexible and available for weekend work as necessary, have excellent time keeping skills, able to work in a very fast paced environment with good understanding of time limits per room for check outs and stay overs.
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You will enjoy working with others, have a great "can do" approach to customer service and importantly have a friendly approach to everyone who you come in contact with.
What We Offer
As part of Scotsman Hospitality, you will have access to the following benefits that include:
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
The Process
If you think this is the role for you then apply now and one of our friendly team will be in touch.
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