Halfords
Cluster Manager -Region 42
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Cluster Manager
The Cluster Manager is a highly organised, results-driven Manager that will oversee and improve the results of the assigned garages. The Cluster Manager will lead a team of Centre Managers, ensuring operational excellence, delivering an exceptional customer experience, and developing a high-performing, engaged team.
A role model that lives our values and behaviours. Championing our Health, Safety & quality culture. Delivers KPIs and minimises loss.
Key Accountabilities
- Oversee the day-to-day operations of garages within the assigned cluster.
- Manage the performance of multiple garages; ensure they meet or exceed sales targets, KPIs, and financial goals.
- Ensure all garages adhere to visual health & safety leadership, quality compliance & company policies.
- Ensure consistency in delivering an exceptional customer experience.
- Ensure stock control is diligently managed across your assigned centres.
- Ensure vehicles/equipment are serviced and operational according to company standards.
- Lead team: managers, and indirectly the broader teams. Includes recruitment, training, development, performance management, coaching, and succession planning.
- Drive operational efficiency: streamline processes, ensure compliance with policies, maximise profitability.
- Collaborate with other functions (finance, fleet, HR, etc.) to ensure seamless operations.
- Manage budgets, forecasts, and cost controls (labour, supplies, overhead).
- Identify areas for improvement, develop action plans and follow up.
- Provide leadership and guidance to managers, support them in problem solving, customer escalations, and local marketing initiatives.
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Skills And Experience
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- Evidence of delivering the customer experience and achievement of customer metrics.
- Evidence of delivering coaching/training in-the-moment to ensure that customers have a great experience.
- Evidence of managing capability and performance.
- Experience in a leadership role with experience of labour force scheduling.
- A track-record of success in delivering against sales targets.
- Evidence of commercial acumen and an appreciation the current operating environment.
- Experience of developing colleagues through delivering technical training.
- A track-record of meeting compliance standards across Health & Safety in a centre environment.
- Excellent communication skills, verbally and in writing.
- IT proficient, with experience of working with Microsoft Word, Excel and PowerPoint, and the aptitude to learn in-house systems.
- Must hold a current, full, valid driving licence.
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