Unite Students
Cluster Operations Manager
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Cluster Operations Manager
Cluster Operations Manager - Unite Students | Hello Student
"Lead with heart. Drive operations. Create communities where students thrive."
Position: Cluster Operations Manager Location: Birmingham North Contract: Permanent Compensation: Competitive salary + performance-related bonus, plus extensive benefits
About the Role
At Unite Group, we empower students to thrive through world-class student accommodation. As a Cluster Operations Manager for our Unite Students or Hello Student brand, you will take ownership of a group of properties, driving operational excellence, financial performance, team development, and resident satisfaction.
This isn’t just about managing buildings—it’s about building communities where students feel supported, connected, and at home.
Your Impact & Responsibilities
No two days are the same, but you’ll be responsible for:
- Leading operational and financial performance across a multi-property cluster, ensuring consistency and high standards
- Ensuring day-to-day financial health, supporting occupancy targets, revenue growth, and cost control to deliver cluster profitability
- Mentoring and empowering teams to foster a collaborative, high-performing culture
- Maintaining safety, compliance, and operational excellence—including health & safety standards
- Delivering an exceptional resident experience (issue resolution, community building, and inclusivity)
- Collaborating with maintenance teams to uphold building standards and resolve issues promptly
- Building partnerships with universities, suppliers, and contractors to drive operational success
- Acting as a primary escalation point for operational issues and participating in the Duty Manager rota where required
- Using data insights (feedback, performance metrics) to identify opportunities for growth in efficiency and resident satisfaction
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Who You Are
Experience doesn’t have to fit a template—what matters is your mindset and drive. We look for team players who:
- Bring operational leadership experience from sectors like property, hospitality, facilities management, or customer-facing roles
- Have multi-site management and team leadership experience
- Can balance priorities in a fast-paced environment while maintaining high service standards
- Build strong relationships with colleagues, partners, and external stakeholders
- Are results-driven, proactive problem-solvers
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While experience in PBSA (Private Rented Student Accommodation) is beneficial, it’s not mandatory.
Why Join Us?
Join a values-led organisation dedicated to creating vibrant student environments. You’ll:
- Build a career with purpose—supporting students as they focus on learning and growing
- Lead learning & development programmes tailored to your needs
- Be rewarded authentically through:
- Twice-yearly performance bonuses
- 25 days annual leave + 5 optional extra days
- Generous pension scheme (contributions up to 11% based on your savings)
- Life assurance worth 4x your salary
- Share save scheme (purchase Unite shares at a discounted rate)
- Enhanced family leave policies
- Medicash (Health Cash Plan) & EAP (Employee Assistance Programme)
- One free volunteering day per year
- Personalised discounts on retail and hospitality
- Be part of a community where authenticity thrives—no conventional boxes, just fresh perspectives
We’re not like anyone else. Are you ready for more? Apply today and help us create spaces where students can truly belong.
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