Betsi Cadwaladr University Health Board
CMATS Administration Co-ordinator
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Job Overview
We are seeking a well-organised and motivated Administrator to join our CMATS team in Wrexham. This role provides essential administrative support to clinicians and service leads, ensuring the smooth and efficient delivery of physiotherapy services. There are potentially full or part-time positions available.
The post holder will be responsible for a range of administrative and clerical duties, including managing patient appointments, maintaining accurate records, processing referrals, and acting as a first point of contact for patients and professionals. The role requires excellent communication skills, strong attention to detail, and the ability to prioritise workload in a busy healthcare environment.
This is an excellent opportunity for someone with previous administrative experience—ideally within an NHS or healthcare setting—who is passionate about supporting high-quality patient care and working as part of a multidisciplinary team.
Main Duties of the Job
- Provide administrative support to the CMATS service, contributing to the effective day-to-day running of the service.
- Process referrals and manage patient appointments, including booking, rescheduling, and cancellations, in line with local procedures.
- Act as a first point of contact for patients, carers, and professionals, dealing with enquiries in a professional and courteous manner.
- Maintain accurate and up-to-date patient records on electronic and paper systems, ensuring confidentiality and compliance with information governance requirements.
- Prepare clinic lists and provide routine administrative support to clinicians as required.
- Monitor waiting lists and appointment outcomes, escalating any issues in accordance with agreed processes.
- Work effectively with administrative and clinical colleagues to support a positive patient journey
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The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for Our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
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Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential criteria
- Good general standard of education (e.g. GCSE, O Level or equivalent in Maths and English)
- NVQ level 3 or equivalent knowledge / experience
- Basic IT skills
Desirable criteria
- Understanding of Health Board Policies and procedures
- Knowledge of Welsh Government waiting times guidelines
Experience
Essential criteria
- Previous clerical experience and knowledge of administration processes
- Previous customer service experience
Desirable criteria
- Understanding of Health Board Policies and procedures
- Knowledge of Welsh Government waiting times guidelines
Skills And Attributes
Essential criteria
- Excellent Communication Skills
- Empathy, tact and diplomacy when dealing with difficult situations
- Flexible to the needs of service
- Ability to work and problem solve under pressure whilst achieving targets
- Demonstrate a commitment to achieving high quality standards of work
- Ability to use initiative and meet deadlines
Desirable criteria
- Welsh Language Skills are desirable in understanding, speaking, reading, and writing in Welsh.
- Competent in the use of patient administration systems
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