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CMDB Consultant
Senior CMDB Consultant
Contract Length: Initial 6 Months Location: Hybrid (London) Rate: £600 – £650 per day IR35 Status: Inside IR35
Role Overview
Our client, a leading global Professional Services organisation, is seeking a Senior CMDB Consultant to lead the next phase of its ServiceNow CMDB journey. Following an implementation around 18 months ago, the CMDB has remained largely underutilised. The business is now looking to transform it into a governed, trusted, and continuously improving strategic asset that delivers value across the wider organisation.
Reporting to the IT Director, this is a blended role requiring both hands-on technical expertise and strategic consulting capability. You will:
- Assess the current environment, improve data quality and governance
- Take ownership of the day-to-day CMDB configuration
- Define a roadmap aligning the platform with wider business objectives
- Act as the key advocate for the CMDB, engaging stakeholders to demonstrate its value and drive long-term adoption
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Key Responsibilities
- Assess the current CMDB, improving data quality, configuration, governance, and platform health
- Hands-on ownership of ServiceNow CMDB administration, including:
- CI classes
- Relationships
- Discovery
- Service Mapping
- Reconciliation rules
- Develop and implement a strategic roadmap aligning the CMDB with business and technology objectives
- Establish governance, ownership, and processes to ensure the CMDB remains accurate, trusted, and continuously improving
- Engage with technical and business stakeholders to promote the CMDB’s value and drive organisational buy-in
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Key Requirements
- Strong hands-on ServiceNow CMDB experience, including configuration, administration, and platform optimisation
- Previous experience recovering, improving, or maturing an underutilised CMDB environment
- Experience in developing CMDB strategy, governance frameworks, or CSDM roadmaps
- Strong consulting and stakeholder management skills, with the ability to influence at all levels
- Experience within Professional Services, Legal Services, or other complex/regulated environments would be advantageous
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