Trident Group – UK
Co-Operative Income Officer
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Co-Operative Income Officer – Holliday Street, Birmingham
£31,418.29 per annum + £1680 car allowance 37.5 hours per week | Permanent Contract
Location: Birmingham & Walsall (office & patch-based) Closing Date: 7th July 2026
About The Role
We are seeking a proactive Income Officer to deliver an outstanding housing service across Birmingham and Walsall, supporting five housing co-operatives. This critical role demands a passionate individual who can maximise rental income, prevent arrears, and ensure tenants sustain their tenancies while providing excellent customer service.
You will work collaboratively with co-operative committees, partners, and broader housing professionals to achieve effective income management and tenant support.
What You’ll Be Doing
- Income management:
- Maintain and review rent accounts
- Implement strategies to prevent arrears and support income recovery
- Customer engagement:
- Conduct home visits and tenant consultations
- Provide guidance on welfare benefits, troubleshoot financial challenges, and signpost support services
- Relationship management:
- Liaise closely with DWP and Housing Benefit teams
- Prepare and, where necessary, present cases in courts or tribunals
- Operational support:
- Keep accurate records and assist in performance reporting
- Attend committee and partner meetings (up to four evening meetings per month)
- Diverse responsibilities:
- Work with tenants across Birmingham and Walsall
- Foster relationships with co-operative committees and stakeholders across five housing co-ops
Who We’re Looking For
Essential Criteria:
- Proven experience in housing, income recovery, or customer service (housing sector preferred)
- Solid knowledge of welfare benefits, social housing tenancies, and related policies
- Familiarity with court processes for arrears cases
- Strong IT skills (especially with accounting/reporting tools)
- Excellent communication, organisational, and problem-solving skills
- Ability to balance empathy with assertiveness when working in high-pressure situations
- Full UK driving licence with access to a vehicle
- Minimum 5 GCSEs (or equivalent), including Maths & English
- A CIH Level 3 qualification is desirable, or a willingness to work towards accreditation
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Preferences & Considerations:
- Familiarity with co-operative governance or housing collective models (a plus)
- Previous housing maintenance coordination or experience working with disadvantaged communities useful
Why Join Trident Group?
At Trident Group, your work provides more than just wages—it delivers meaningful impact. When the bell rings at the end of your shift, you can take pride in your contribution:
"This is not just a job—it’s the feeling of knowing you are part of something bigger."
Our Commitment to Purpose:
Our guiding principles encapsulate our approach to delivering against our core mission:
Trustworthy | Collaborative | Accountable People-Focused | Caring
We put people and communities at the heart of everything we do.
The Benefits
Beyond base salary, we offer generous perks:
- 34 days annual leave (with additional optional days available)
- A birthday day off
- 4 paid days off when you change residential address
- Life assurance (at 3x annual salary)
- Access to an Employee Assistance Programme & tailored wellbeing support
- Flexible Working policies for greater work-life balance
- Learning & Development tailored to your career aspirations
- Combination of office and patch-based work
About Trident Group
For over 60 years, Trident Group has been dedicated to enhancing the lives of up to 8,000 people across 3,600 homes in some of the most disadvantaged Midlands communities.
We are a people-driven Group with:
- Over 650 committed staff
- Volunteers & trainees actively participating
- Two main divisions:
- Trident Housing: Providing landlord and management services across housing maintenance, tenancy management, and support.
- Trident Reach: A registered care and support charity delivering trauma-informed care to vulnerable individuals.
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Our Standout Culture:
- Equality, Diversity & Inclusion (EDI) is the bedrock of our practices.
- As a trauma-informed organisation, we strive each day to build a supportive community—one where every person feels valued, respected, and sought-out.
- As a Disability Confident Committed Employer, we have pledged:
- Inclusive recruitment
- Offering interviews to disabled applicants
- Making reasonable adjustments where necessary
- Training to retain newly disabled or long-term sick colleagues
Making a Difference in Disability Support
Each year, one priority activity will be dedicated to enhancing opportunities for disabled people within our community. Whether aiming to improve access initiatives, create policy changes, or offer mentorship programmes, our initiatives foster long-term positive change.
How to Apply
If this meaningful role feels like a step forward for you, apply by clicking [apply] and uploading your CV.
Important Note:
All applicants must provide right-to-work documentation at interview (e.g., a valid passport), verified to confirm working eligibility.
Note: We do not offer sponsor visas—only candidates with legal UK right-to-work status will be considered.
Security Clearance: Shortlisted applicants will undergo a disclosure check at an approved level through the Disclosure and Barring Service (DBS).
Lastly—that we reserve the right to close this vacancy early if we receive adequate applications.
Other notes:
- Requests from registered recruitment agencies without a signed agreement will not be processed.
- Direct unsolicited submissions from agencies or unspecified referrals are ignored by our team. Always request specific instruction from our People & Culture team.
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