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Co-ordinator
Co-ordinator – Tower Hamlets
Salary: Up to £32,000.00 per annum Hours: 42.5 hrs Monday to Friday Contract: Full-time / Permanent
About the Role
"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly national company."
This role is perfect for someone who thrives on operational efficiency, resource management, and delivering exceptional customer outcomes in a fast-paced, high-demand environment.
Responsibilities
- Co-ordinate the scheduling of operative and sub-contractor resources to ensure:
- Effective resource management
- Delivery of a customer-focused repairs service
- Achievement of performance targets
- Ensure IT systems are utilised effectively, including:
- Operatives using and updating their PDAs correctly
- Accurate inputting of schedule of rate codes
- Monitor and update repairs on an ongoing basis, including:
- Job status progress
- Jobs raised and booked within target times
- Cancelled works orders
- Repairs lacking appointments
- Overdue jobs and follow-on tasks (all actions to be completed by end of each day)
- Centralise the customer experience in all activities:
- Maintain a professional manner when communicating with service users, clients, and internal/external stakeholders
- Ensure high standards of appearance, company ID visibility, and health & safety compliance
- Act as a key liaison between residents, maintenance workers, and clients for ongoing work
- Provide and escalate accurate, timely information through effective communication with colleagues
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Collaborate with administrators, operatives, supervisors, and subcontractors to:
- Deliver efficient, high-quality service
- Support high customer satisfaction aligned with standard operating procedures
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Fully adhere to policies, procedures, initiatives, and work instructions
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Maintain company assets in line with policies and report damages to management
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Offer backup support to other coordinators, including cover roles
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Attend company/client meetings, informal gatherings, and training sessions as scheduled
Requirements
Experience and skills essential to this role include:
- Proven coordination experience in similar or equivalent responsibilities
- Planning and organisational skills to manage workloads effectively
- Social housing/development sector experience (preferable)
- GCSE (or equivalent) in English & Maths
- Fast-paced, high-pressure environment experience
- Strong IT proficiency (e.g., PDA systems, scheduling software)
- Exceptional time management, organisational, and communication skills
- A customer-first mindset with the ability to handle challenging situations
Benefits
- 25 days annual leave + bank holidays
- Leading pension scheme
- Annual Mears Fun Day (a thank-you event for the team’s hard work!)
- Volunteering leave, enabling you to give back to the community
- Mears Rewards: Discounts on:
- Weekly groceries (up to 10%)
- Holidays & discounted stays
- Eye test vouchers
- Share save scheme
- Family-friendly policies (balancing work and home life)
- Visa sponsorship is not available for this role
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About Mears Group
At Mears Group, we believe in making a positive difference in the homes, communities, and lives of those we serve.
- Our values: customers, innovation, teamwork, responsibility
- We are a Disability Confident employer, committed to inclusivity and equal opportunities
- In recognition of our support for soldiers and veterans, we hold the Armed Forces Covenant award and Defence Employer Recognition Scheme Gold status
- Collaborating with the Career Transition Partnership, we offer endorsements for veterans transitioning into civilian careers
- We embrace social mobility, inviting applicants to share optional background information to help us build diversity within our teams.
"We are the people behind the smile!"
Next Steps
Contact: Laura Bourne at laura.bourne@mearsgroup.co.uk Mears is here to support you throughout your application. We value diversity, accessibility, and inclusivity at every stage.
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