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Co-ordinator
Co-ordinator (Maintenance/Repairs) – Full Time / Permanent
(location): Tower Hamlets
Annual Salary: Up to £32,000.00 (每週工作時數): 42.5 hours (Monday – Friday)
"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was over 30 years ago when we were a small maintenance contractor with a single van; and it still is now, as we have become a truly national company."
About the Role
This full-time Co-ordinator role is integral to ensuring efficient operational resource management, high standards of customer service, and adherence to performance targets within Mears Group.
You will act as a key liaison between residents, maintenance teams, clients, and internal/external stakeholders, ensuring smooth scheduling, compliance, and customer satisfaction.
Responsibilities
- Resource Management & Scheduling
- Co-ordinate the allocation of operatives and sub-contractors to ensure effective resource deployment, timely repairs, and performance targets.
- IT Systems & Data Management
- Ensure PDAs and company IT systems are used efficiently and updated.
- Input correct schedule rates and job statuses.
- Job Monitoring & Reporting
- Track repairs (including booking timeliness, cancellations, follow-up works) to meet daily closure targets.
- Customer Experience & Liaison
- Communicate professionalism (appearance, ID, Health & Safety standards) when engaging with residents, service users, and clients.
- Act as a primary point of contact between customers and maintenance teams.
- Cross-Team Collaboration
- Work with administrators, operatives, supervisors, and subcontractors to maintain high service standards and performance levels.
- Policy Adherence & Asset Care
- Follow company policies, report damage to assets, and attend meetings, training, and cover unscheduled absences.
- Administration & Reporting
- Provide backup support to other coordinators, ensures timely reporting and record-keeping.
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Key Requirements
- Experience in similar coordination, scheduling, or maintenance roles preferred.
- Planning & time management with ability to work under pressure.
- Social Housing and Highly-regulated Workforce Knowledge advantageous.
- GCSE (or equivalent) in English & Maths.
- Strong IT Skills (particularly when managing schedules and digital tools).
- Customer-Focused Mindset – ability to build rapport while handling challenging situations.
- Team Collaboration – cultivate strong working relationships internally and externally.
Benefits
- 25 paid days’ annual leave (including public holidays).
- Leading pension scheme for long-term financial security.
- Mears Fun Day – An annual celebration of teamwork and appreciation.
- Volunteering Leave (supported as part of the company’s social value commitment).
- Mears Rewards – Staff discounts on groceries, holidays, eye tests, sharesave, and more.
- Family-friendly policies for work-life balance.
- Diverse & inclusive workplace, with Disability Confident status.
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Terms & Prerequisites: All candidates must be eligible to work in the UK. No visa sponsorship is currently available for this role. Successful applicants will undergo applicable background, identity, and security checks.
About Mears Group
We are the team behind community improvement. From enhancing homes to empowering communities and transforming lives, our company’s mission is rooted in driving positive change.
Mears’ Values: ✔ Customer-Oriented Service ✔ Innovation & Adaptability ✔ Teamwork & Collaboration ✔ Accountability & Professionalism
We offer ** rewarding career growth** across the UK, with an emphasis on building diverse, skilled teams.
Equality, Diversity, and Social Mobility
Mears is committed to fostering inclusivity, proudly supporting veterans (DEFENCE Employer Recognition Scheme – Gold Award) and working towards closing Opportunity Gaps.
As part of this journey, we encourage (on a voluntary basis) candidates to share background information for our Social Mobility Index – ensuring fair opportunities across communities.
Got What It Takes?
Apply now or for support, email: Laura Bourne
"We’ll guide you every step of the way."
Mears Group: Behind Every Smile is a Team Dedicated to Making a Difference.
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