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# Co-Ordinator – London Kensington Kensal Road
Location: London, Kensington Kensal Road
Contract: Full Time, Permanent (42.5 hours per week)
Annual Salary: Up to £32,709.00 per annum + excellent company benefits
About the Role
We are looking to fill an internal progression role as a Co-Ordinator within the Octavia branch of Mears Group. In this position, you’ll play a vital role in delivering efficient scheduling, resource management, and customer-focused repairs across Kensington Kensal Council and surrounding areas.
You will work collaboratively with internal team members for service delivery, ensuring smooth connections between tenants, maintenance workers, and clients. This role involves strong administrative responsibilities alongside operational oversight to maintain exceptional service quality.
Key Responsibilities
Resource & Operational Management
- Coordinate the scheduling of operative and sub-contractor resources to ensure effective resource management.
- Deliver a service-driven repair management system with targets actively met.
- Monitor IT systems to ensure operatives use and update their PDAs and correctly input rate codes into schedules.
Administrative Support
Reporting to the Business Support Manager, you’ll assist with the following:
- Chasing up pending works completion.
- Sending letters to tenants notifying them of upcoming repairs.
- Booking appointments with sub-contractors.
- Creating quotes and work completion notes.
- Managing the sub-contractor portal.
- Running and distributing weekly performance reports to senior management.
- Ensuring the stationery supply stock is available.
Client & Stakeholder Coordination
- Collaborate seamlessly with administrators, operatives, supervisors, and sub-contractors to provide a cotructive and responsive service.
- Oversee approved work plans, tracking job status, staggered timelines, accounts, and reasslations.
- Monitor routines for follow-up actions, including:
- Jobs booked within target deadlines.
- Cancelled works and unkept appointments.
- Overdue jobs and remaining pending activity.
- Focus on customer-facing interactions, maintaining a professional attitude with:
- Tenants, service users, clients and internal/external contacts.
- Liaise effectively as the key communication point regarding works, sharing clear and timely updates.
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Policies & Internal Engagement
- Comply with all company policies, work routines, and established procedures.
- Provide temporary cover for other coordinators and attend meetings/training.
Key Requirements
Core Competencies
- Exceptional time management and planning skills.
- Excellent organisation and administrative expertise.
- Strong proficiency with Microsoft Office and computerised systems.
- High-level written and verbal communication skills.
- Prolific problem-solving abilities ( бути системним до питань).
- Outstanding interpersonal skills and relationship management with stakeholders.
- A commitment to customer experience excellence as central tenet of daily work.
Benefits
As part of your employment at Mears Group, you’ll enjoy the following benefits:
- Annual leave: 25 days + all UK public holidays.
- Impactful work culture: Driven by celebrating employee efforts via company culture events such as:
- Wember Fun Day (annual activity day).
- Redvocation commitment through Volunteering Leave.
- Personal benefits: Staff perks via the Mears Rewards portal, including:
- Up to 10% discounts on weekly groceries, holidays, eye tests, financial share schemes, plus more.
- Family-focused support: Friendly workplace policies.
- Operational perks: Entitled to a company van, fuel card, and even a uniform allowance.
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About Mears Group
- A dedicated Disability Confident employer, valuing diversity to foster individual excellence and equal opportunities.
- Fully committed to the Armed Forces Covenant, with the distinction of achieving a Gold Award in the Defence Employer Recognition Scheme (ERS).
- Additionally honored with Endorser Award for their facilitation of veteran employment through the Career Transition Partnership.
- Actively contributing to social mobility, encouraging all applicants’ voluntary background sharing to improve inclusivity. Grandiose scale: Undergoes Background Check, Identity, and Security Verification as standard.
How to Apply / Contact
For questions or to apply, you can reach:
- Vickie Rudge (Vickie.Rudge@mearsgroup.co.uk)
Include your resume and relevant details to move forward smoothly. Our team is here to assist and guide you at every juncture.
A Note on Accessibility and Opportunity: If you have any additional needs or considerations regarding accessibility to apply for this role, kindly reach out to us directly to discuss how we can support you. We are fully committed to fostering a supportive environment.
At Mears, we believe every candidate deserves every opportunity to demonstrate potential.
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