Post Office Ltd
Colleague Experience Engagement Manager
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Summary
- Salary: Competitive plus comprehensive benefits package
- Reporting Line: Head of Inclusion, Wellbeing & Engagement
- Contract Type: Fixed Term Contract - 14 Months
- Working Pattern: Hybrid
- Location: London
- Closing Date: 31st July 2026
What to expect
As a Colleague Experience Engagement Manager you will join us on our journey and undertake a valuable role responsible for the end to end accountability for Post Office engagement strategy and ongoing evolution to respond to organisational priorities, colleague insight and external best practice.
This role will require you to lead the design, delivery and continuous improvement of colleague experience, engagement and listening strategies across Post Office, ensuring colleague voice is understood, acted upon and embedded into organisational decision-making. This role plays a critical part in shaping culture, strengthening engagement, and supporting leadership to deliver meaningful improvements in inclusion, wellbeing and organisational effectiveness across key colleague lifecycle moment.
How our people behave is as important to Post Office, as what is delivered. The Colleague Experience Engagement Manager will role model the Post Office behaviours and demonstrate a Postmaster first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
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What you’ll need to succeed
To be successful in this role you will be an experienced engagement strategy owner and colleague listening & insight professional;
- Strong experience in colleague engagement and employee experience
- Proven ability to own and evolve strategic programmes in a complex organisation
- Strong data analysis and insight storytelling capability
- Experience influencing senior stakeholders and driving action from insight
- Experience of Exec and Board presentation
- Experience managing external suppliers, procurement processes and contracts
- Excellent communication skills, including delivering complex or challenging messages
- Creative, innovative mindset with a focus on continuous improvement
- Strong understanding of inclusion and colleague experience impact
Success Measures
- Clear and credible engagement strategy in place, understood by leaders and delivering impact
- Strong participation and engagement across listening channels
- Evidence of insight driving tangible business decisions and actions
- Delivery of high-quality reporting and strategic insight to senior leaders
- Measurable improvements in engagement, belonging and colleague experience metrics
- Effective supplier performance and value delivery across engagement provision
About us
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At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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