McQueen Partnership
Collection Executive
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Collection Executive
Collection Executive – Remote (HYBRID)
About McQueen Partnership
McQueen Partnership is a specialist debt recovery and credit control firm dedicated to helping businesses improve cash flow and maintain financial stability. Operating on a no-win, no-fee basis, the company minimises financial risk for its clients while demonstrating confidence in delivering successful outcomes.
With extensive industry experience, McQueen Partnership manages the entire debt recovery process, from initial debtor engagement through to legal proceedings where necessary. The team combines professionalism, persistence, and a client-focused approach to recover outstanding debts efficiently while protecting valuable business relationships.
By delivering effective and commercially minded debt recovery solutions, McQueen Partnership enables organisations to reduce overdue payments, strengthen cash flow, and focus on their core business activities with confidence.
Role Description
The Collection Executive is a full-time, hybrid role responsible for managing and recovering outstanding debts on behalf of clients. Key responsibilities include:
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Debtor Engagement:
- Contacting debtors via phone, email, and written correspondence to resolve outstanding debts.
- Negotiating payment plans and enforcing agreed terms.
- Assessing debtor accounts and prioritising collections based on financial impact.
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Record-Keeping & Reporting:
- Maintaining accurate financial records and collection status updates.
- Preparing performance reports on debt recovery metrics and progress.
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Escalation & Compliance:
- Collaborating with internal teams to align on collection strategies.
- Following established credit control policies and escalating cases for legal action where required.
- Ensuring all interactions adhere to professional, respectful, and confidential standards.
Requirements
Essential Qualifications & Experience
- Proven 3+ years of experience in debt collection or credit control.
- Strong expertise in managing overdue accounts and payment negotiations.
- Excellent communication skills, including clear written and verbal ability.
- Confident negotiation and dispute-resolution experience.
- Solid analytical skills to assess debtor financial profiles and prioritise collections.
- Foundational knowledge of finance, including invoicing, payment terms, and cash flow impact.
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Technical & Professional Requirements
- Ability to work independently in a remote setting with minimal supervision.
- Strong time management and confidentiality protocol understanding.
- Proficiency in CRM/collections software and basic office productivity tools (advantageous).
- Ability to attend client sites/offices intermittently as part of hybrid responsibilities.
Preferred but Not Mandatory
- A relevant qualification in finance, business, or a related field.
Location Requirement
- Must be based in the UK.
NO AGENCIES will be considered for this role.
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