The Global Institute for Health and Human Rights
Collections Associate
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Recruitment began on July 1, 2026 and the job listing Expires on August 1, 2026
Full-time
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About The Role:
Collaborating closely with the Spot Sales Team and AR Billing Team, The Collections Associate reports to the Collections Team Lead and/or Collections Manager and is responsible for ensuring their assigned customer accounts remain current and accurately reflect all financial transactions. This position plays a critical role in managing the company’s accounts receivable by actively pursuing outstanding customer payments and ensuring the timely collection of all receivables.
Ideal Candidate And Qualifications (Requirements):
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Candidates should have an accounting, finance, business management, or similar background. You will be highly detail oriented, possess strong communication and organization skills, and excel in a fast-paced, high-volume environment.
- Associate’s degree required, bachelor’s degree preferred
- 2+ years of previous accounts receivable / collections experience in a fast-paced, high-volume position in lieu of a degree
- Prior logistics industry experience a plus
- Intermediate to advanced computer knowledge required
- Must be able to sit at a desk for extended periods
- Full-time, in-office position
Responsibilities:
- Generate and distribute SOAs (Statement of Account) reflecting open invoices and balances due to assigned customers on a regular cadence
- Utilize customer Transportation Management Systems (TMS) to obtain invoice status updates used to reconcile against internal records
- Develop and maintain open lines of communication with assigned customer AP contacts to follow up on past due balances and secure payment commitments
- Address customer inquiries and disputes related to outstanding balances, working closely with internal departments as needed to clarify issues and expedite resolution
- Investigate and resolve instances related to unapplied cash, ensuring accurate and timely application of funds to the correct invoices
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NOTE: This position is on-site Monday-Friday at our downtown Indianapolis, IN office
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