KCOM
Collections Consultant
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Collections Consultant (Permanent, Full Time)
We are looking for a customer-focused and proactive Collections Consultant to join our Collections Team in Hull.
As a Collections Consultant, you will manage your own portfolio of customers, engaging with customers to resolve outstanding balances, monitoring payment behaviours, and helping to prevent debt through early intervention.
This role is ideally suited to individuals with previous collections, credit control, debt management, financial services, or account-based customer service experience who are confident managing customer accounts and resolving outstanding balances.
Salary – £25,662 per annum fixed with £1,400 OTC
Location – Hull, Carr Lane, 2 days minimum office based
Advert Closing Date – 13th July 2026
We may close the advert early if we receive strong interest, so don’t wait!
Interview Dates: Thursday, 16th and Friday 17th July
Key Responsibilities
- Manage and prioritise a portfolio of customer accounts.
- Monitor payment activity and identify overdue balances.
- Contact customers to discuss and resolve outstanding payments.
- Maintain accurate customer records and account information.
- Review account history to identify appropriate solutions for customers.
- Recommend accounts for write-off where appropriate.
- Support credit checking activities for new customers.
- Work collaboratively with colleagues to achieve collection and service goals.
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Candidate Requirements
- Previous experience in collections, credit control, arrears management, debt recovery, financial services, or account-based customer service is essential.
- Experience managing customer accounts and discussing outstanding balances with customers.
- Confident handling challenging conversations and negotiating positive outcomes.
- Strong communication and relationship-building skills.
- Good organisational skills with the ability to manage a portfolio of accounts effectively.
- Excellent attention to detail and ability to maintain accurate customer records.
- Comfortable working to performance targets, KPIs, and service levels.
- Proficient in using computer systems and customer account management tools.
Perks And Benefits
- 28 days holidays plus bank holidays.
- Excellent Pension Scheme with generous employer contributions.
- Volunteering days.
- Life Assurance and Income Protection.
- Corporate Discount schemes.
- We support hybrid and remote working.
- A variety of health, wellbeing and lifestyle benefits to choose from.
About Us
KCOM goes beyond broadband - for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.
At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.
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Why Work with Us
The Power is all Yours
At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.
Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.
Values are not just words for us – they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.
Equal Opportunity Employer
We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.
We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.
No agency applications will be accepted at this time.
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