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Collections Specialist - Motor Finance (Hybrid, Central Manchester)
Map Room is partnering with a leading UK Bank to recruit experienced Collections Specialists for an ongoing project. This role involves a blend of inbound and outbound proactive customer outreach, presenting an opportunity to join a high-performing, professional team committed to customer outcomes, compliance, and fairness.
About the Role
As a Collections Specialist, you will:
- Conduct proactive outbound contact with customers facing financial difficulty.
- Negotiate sustainable repayment solutions tailored to individual circumstances.
- Identify vulnerability and implement measures to mitigate harm.
- Maintain accurate compliance records aligned with regulatory and internal policies.
- Ensure fair, customer-centric outcomes while meeting assigned performance targets.
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Responsibilities
- Proactive outbound customer engagement in financial distress scenarios.
- Negotiating solutions based on individual customer circumstances.
- Detecting vulnerability and escalating support as needed.
- ** documenting interactions** for compliance.
- Balancing commercial targets with ethical and regulatory obligations.
Requirements
- Minimum 2 years’ experience in secured collections, specifically in Motor Finance.
- Must be available for 2 working days per week in Manchester.
- Strong communication and negotiation skills with a results-driven approach.
- A professional, empathetic, customer-focused mindset.
- Ability to handle sensitive discussions and assess vulnerable customers.
- Capacity to reconcile commercial targets with regulatory/ethical standards.
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Benefits
- Hybrid working model with Manchester-based office presence.
- Competitive day rate.
- 6-month contract, extendable upon success.
- Opportunity to work within a reputable UK Banking environment.
- New to contracting? Map Room assists at every step, ensuring a simple and stress-free transition.
If this profile aligns with your experience, apply now!
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