Collections Specialist - Spanish Speaking

The Trade Desk

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What We Do

The international Credit & Collections team supports revenue growth whilst mitigating risk and preventing from bad debts. We are inclusive and forward-thinking professionals who collaborate with internal partners as well as working closely with international agencies and their brands.

We are passionate about results, and we celebrate our achievements together. Through different projects we seek continuous improvements and agile solutions that enhance cashflow and manage stakeholders’ expectations.

What You'll Do

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.

• Responsible for collections on assigned accounts – proactively contacting clients via telephone, email and written correspondence to achieve collection targets;
• Issue statements and copy invoices to clients when requested;
• Maintain a high level of understanding of the status of all accounts receivable ledger for each and every customer; this includes identifying any potential issues that would prevent/delay payment for services;
• Establish and maintain effective and cooperative working relationships with internal and external customers. Weekly and monthly reporting to Corporate Credit and Collections Manager
• Work closely with the Associate Manager and Credit & Collections Manager providing timely updates on a weekly basis;
• Proactively resolve issues within assigned accounts efficiently, working with other departments including billing, revenue team, order management, business development and account managers when required;
• Escalation to management team when needed to accelerate the collection process.
• Preparation and processing of payment proposals, manual payments, customer refunds – ensuring that all payments are approved, uploaded, and signed on time and anything else needed;
• Maintenance of client receivable ledgers processing account adjustments, small balance write-offs, customer reconciliations and credit memos (after proper approval is obtained);
• Ensure audit queries are answered in a timely manner;
• Support cash allocation by obtaining remittance advice to support the allocation of the clients’ payment;
• Participate in team planning meetings
• Meet defined department goals and activity metrics
• Provide department cover when required
• Customers visits if required