BSI
Collections Specialist
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Collections Specialist
We exist to create positive change for people and the planet. Join us and make a difference too!
Job Title
Collections Specialist
Location
Milton Keynes/London – Majority remote working with ad hoc office requirements
Type
Permanent (Working hours aligned to US EST, 11am–7pm/12pm–8pm UK time)
About the Role
We are hiring for a Collections Specialist to join us permanently on a hybrid basis, based from our Milton Keynes office. In this role, you will be responsible for leading the end-to-end credit and collections activities across an assigned portfolio of client ledgers/accounts.
Your core tasks will include:
- Ensuring strong cash collection performance
- Reducing overdue debt
- Supporting appropriate credit controls
- Resolving queries and disputes efficiently
- Improving working capital outcomes and aligning with key performance indicators
You’ll also contribute to month-end and year-end processes, such as:
- Cut-offs
- Backlog and ageing management
- Cash forecasting inputs
- AR substantiation and audit-ready documentation
Additionally, the role involves driving continuous improvement by identifying and addressing root causes (e.g., billing inaccuracies, service delivery issues, master data defects) and proposing process enhancements with Billing, Operations, and the wider OTC team.
The OTC Tower Lead will benefit from your expertise in:
- Embedding global standards and standard ways of working
- Providing operational feedback -Aligning with global processes and governance
Key Responsibilities
- Own end-to-end credit control and collections for an assigned portfolio, focusing on timely cash collection and reducing overdue debt.
- Proactively engage customers (phone/email) to secure payments, agree commitments, and maintain strong client relationships.
- Monitor and prioritise accounts based on risk, ageing, and value to maximise recovery and minimise exposure.
- Investigate and resolve billing disputes efficiently, collaborating with internal teams to overcome barriers.
- Deliver against KPIs, including cash collection, aged debt reduction, and DSO (Days Sales Outstanding) targets.
- Maintain accurate records, reporting, and audit-ready documentation across all customer interactions.
- Support credit risk management through checks, exposure monitoring, and escalating high-risk accounts.
- Contribute to continuous improvement by analysing disputes and suggesting workflow enhancements.
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Requirements
To excel in this role, you must:
- Have proven experience in credit control or collections, with a track record of meeting/exceeding cash and KPI targets.
- Demonstrate strong communication and negotiation skills to manage client relationships and influence payment outcomes.
- Possess an analytical mindset with excellent attention to detail, able to handle multiple priorities in a fast-paced environment.
- Be proficient with financial/ERP systems (e.g., SAP) and have intermediate Excel skills (pivot tables, formulas).
- Understand credit risk, collection processes, and dispute resolution within a finance environment.
- Be a proactive, resilient, and customer-focused professional who can work both independently and collaboratively.
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Benefits
Grow with us through a purpose-driven career that impacts global industries. BSI offers:
- Working across diverse sectors and globally
- Professional development opportunities
- Salary Range: £28,050 – £33,000 (salary determined by experience, skills, and market alignment)
Perks & Benefits:
- Flexible working
- 27 days’ annual leave, paid sick leave, bank holidays
- Health insurance, life insurance, pension plan (with company contributions)
- Car allowance (subject to role)
- Income protection
- Paid maternity, paternity, parental, adoption, and compassionate leave
- Paid bereavement leave
- Tailored learning and development opportunities
- A range of flexible benefits to suit your lifestyle
Note: BSI does not currently provide visa sponsorship.
About BSI
BSI is a business improvement and standards company, dedicated to creating positive societal and environmental change. With 193 countries represented through 77,500+ clients, BSI empowers partners to tackle global challenges:
- Climate change initiatives
- Net-zero standards
- AI development for responsible use
- Trust-building through digital transformation
Guided by values of Client-Centricity, Agility, and Collaboration, we empower businesses to solve critical challenges while fostering an inclusive, innovative culture where everyone thrives.
BSI is an Equal Opportunity Employer, committed to diversity, inclusion, and belonging.
"If you’re passionate about making a difference in a purpose-driven organisation, apply now. Together, we shape industries and enhance lives—building a better, sustainable world."
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