PE Global
Collections Supervisor
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Credit and Collection Supervisor
PE Global is currently recruiting for a Credit and Collection Supervisor for a leading multi-national FMCG client based in Birmingham.
This is an initial 5 months contract position until the end of 2026. Pay rate is between £20.35ph and £26.48ph depending on experience. Working 36 hours per week.
Duties of the role/Responsibilities
- Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
- Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
- Conduct Overdues/Invalids meetings with Commercial
- Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
- Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer
- Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle
- Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends
- Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings
- Identify potential customer risks / behaviours and escalate to Credit Risk Analyst
- Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily ("Housekeeping"). If not, identify root cause and take actions to resolve
- Increase capability/upskill the Collections Executive through training, mentoring and coaching
- Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders
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Education/Experience
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- Credit control experience
- Expert in financial / ledger analysis
- High-level SAP competence
- Experience in a fast-moving consumer goods or consumer packaged goods company
- Proficient organisational, prioritisation and time management skills
- Strong numerical, analytical and logical reasoning skills
- Experience of working within a customer facing role
- Experience in an Order to Cash environment
- Advanced knowledge of MS Office Applications, particularly Excel
- Able to identify and remove barriers to enable team success
- Ability to coach and lead others
- Effective Business Partnering
- Conflict and Relationship Management
Interested candidates should submit an updated CV.
Please click the link below to apply.
Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK
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