City of London Police
Command and Control Operative
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Command and Control Officer
Contract type: Permanent
Rank/grade: C Salary: Starting at £30,190 + £6,920 London Weighting + 23% unsocial hours allowance + 10% contract hours
Directorate/department: Local Policing / Joint Complex Coordination Room (JCCR)
Vetting level required: RV/CTC (Details here)
About the Force
We are City of London Police, ensuring the safety of one of the most dynamic environments in the UK. As the smallest borough in London, our role is more critical than ever—protecting the people, businesses, and infrastructure that make the City of London thrive.
Police Staff play a vital role in safeguarding our diverse community and upholding public trust. We foster flexible working practices and are committed to equality and inclusivity, encouraging applications from:
- Individuals with disabilities or long-term health conditions
- Neurodivergent candidates
- BAME (Black, Asian and Minority Ethnic) communities
- Women
- LGBTQIA+ individuals
About the Team
Based in the Force Control Room, our team operates 24/7, serving as the backbone of operational policing. We handle emergency and non-emergency calls, coordinate resources, and maintain seamless communication between officers, public, and partner agencies—all while upholding the highest standards of resilience, adaptability, and dedication.
About the Role
As a Command and Control Operator, you will:
- Respond to emergency/non-emergency calls, assessing risk using THRIVE+ assessments.
- Log incidents accurately on systems like CAD (Computer-Aided Dispatch) and Niche.
- Deploy resources efficiently in line with policy and operational needs.
- Communicate clearly via radio and telephone with front-line officers.
- Support critical incidents and safeguarding through heightened collaboration and information handling.
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Key Attributes: ♦ Full training provided ♦ Fast-paced environment with clear progression opportunities ♦ Essential skills: Strong communication, sound judgment, adaptability, and ability to manage multiple tasks under stress.
Responsibilities
Your day-to-day duties include:
- Triaging calls while applying THRIVE+ risk assessment frameworks.
- Maintaining accurate records on Command and Control systems (CAD, Niche).
- Coordinating resource deployment (e.g., patrols, emergency services) as needed.
- Ensuring clear and consistent communication with officers and staff.
- Best-practice scalating of safeguarding concerns through systematic processes.
Requirements
Your application will be evaluated against these core criteria:
- Excellent communication skills—written and verbal.
- Ability to work under pressure, particularly in high-stakes situations.
- Self-reliance & autonomy—capacity to operate with minimal supervision while adhering to procedures.
- Accurate data collection and reporting experience.
- Strong IT proficiency: Microsoft Office (especially Outlook, Word), adaptability to new systems, and keyboard skills.
- UK residency requirement: Applicants must have continuously resided in the UK for the last three years due to RV/CTC vetting transparency.
Note: Only eligible candidates will proceed to interview. Failure to address requirements may result in disqualification.
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Selection Process
Applications will be assessed through a Competency-Based Interview (Level 1 of the College of Policing Competency and Values Framework). Successful candidates are invited to:
- Interviews week commencing Monday, 20th July 2026.
- Closing date: Monday, 6th July 2026.
Need support or adjustments for the application process? Contact HR: hrservices@cityoflondon.police.uk
Accessibility & Support
We ensure all our services meet inclusive standards. For assistance or discussions, contact HR at hrservices@cityoflondon.police.uk.
Benefits
In addition to £30,190 + bonuses + unsocial hours reward, we offer:
- Flexible working options: Part-time, job-sharing, or hybrid shift patterns (home/office).
- Diverse support networks—equity for LGBTQIA+, BAME, Women, and Disability Staff Networks.
- Pension: Access to the LGPS Pension Scheme.
- Blue Light Card benefits.
- Square Mile discounts for City Police employees.
- Force Gym & Wellbeing: Free fitness programmes, personal training, and female-specific gym sessions.
- 25 days’ paid leave, progressing to 34 days with service.
- Community Roots: Strong link to City of London Corporation, with a continuous focus on enhancing our public-facing offerings.
We empower a vibrant, inclusive workforce that directly impacts the quality of our vital services.
Apply now to be part of a pioneering team whose visible and resolute presence ensures safety in the heart of the UK financial capital!
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