JPMorgan Chase & Co.
Command Center Manager – Global Security, Vice President
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Join JPMorganChase's Global Security team — where your leadership directly protects thousands of employees, clients, and assets across one of the world's most complex operating environments. This is a high-impact opportunity to shape how a leading global financial institution detects, responds to, and recovers from security threats and crises in real time.
As a Command Center Manager – Global Security, Vice President at JPMorganChase within the Global Security team in London, you will lead a 24/7/365 Global Security Operations Centre (GSOC) serving the EMEA region. You will be responsible for intelligence analysis, incident management, crisis response, and travel risk oversight — ensuring the firm can make informed decisions and maintain business continuity when it matters most. You will manage a team of analysts and operators, coordinate with global counterparts across APAC and the Americas, and serve as a critical link between on-the-ground operations and senior leadership. This role sits at the intersection of people, technology, and risk — and offers the opportunity to drive meaningful improvements in how the firm protects its people and operations worldwide.
Job responsibilities
- Lead and manage the day-to-day operations of the EMEA Command Center, ensuring consistent, high-quality incident detection, triage, and response across a 24/7/365 environment
- Proactively gather, monitor, and analyze geopolitical and security intelligence to deliver timely, actionable insights to senior leadership and key stakeholders
- Prepare and disseminate incident notifications, alerts, and executive briefings that enable informed decision-making during emerging threats and active incidents
- Coordinate with APAC and Americas Command Centers to ensure globally aligned incident response and information sharing
- Lead and participate in crisis bridge calls, supporting Crisis Management Teams across EMEA and driving effective resolution of complex, multi-stakeholder incidents
- Oversee travel security operations, including real-time traveler monitoring, risk-based advisory, approval workflows, and exception management in line with firm policy
- Deliver crisis management training programs and simulation exercises, building organizational resilience and cross-functional preparedness
- Partner with Technology, Real Estate, Business Resiliency, and security teams to ensure coordinated response and continuous improvement of GSOC platforms and processes
- Manage, coach, and develop Command Center staff, fostering a high-performance culture aligned with the firm's values and operational standards
- Produce executive-level reports and briefings that communicate risk posture, incident trends, and operational performance to senior stakeholders
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Required qualifications, capabilities, and skills
- Experience in a Global Security Operations Centre (GSOC) and crisis management environment, with demonstrated leadership of 24/7 operations
- Strong analytical skills with the ability to assess complex, fast-moving situations and translate intelligence into clear, actionable recommendations
- Excellent written and verbal communication skills, including experience preparing executive-level briefings, alerts, and incident reports
- Proven ability to manage multiple priorities simultaneously in a high-pressure, time-sensitive environment while maintaining accuracy and composure
- Deep knowledge of geopolitical, security, and risk issues across the EMEA region
- Experience coordinating cross-functional incident or crisis response involving multiple internal and external stakeholders
- Proficiency in Microsoft 365 tools, with the ability to leverage technology to support operational workflows and reporting
- Availability and willingness to work on-call on any given day, including nights, weekends, and holidays, in support of 24/7 operations
Preferred qualifications, capabilities, and skills
- Experience designing and delivering crisis management training programs or tabletop simulation exercises
- Familiarity with AI tools, automation platforms, and SharePoint to improve GSOC workflows and operational efficiency
- Experience supporting executive protection, travel risk programs, or high-risk country operations
- Background in coordinating with law enforcement, government agencies, or international security partners
- Professional certification in security management, crisis management, or business continuity (e.g., Certified Protection Professional, Business Continuity Institute membership, or equivalent)
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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
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