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Commercial Account Handler
Commercial Account Handler – Howden Consumer & Local Commercial
With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative—doing right by our clients while using insurance as a tool to build resilience for individuals, businesses, and communities. From pro bono work, to insuring COVID-19 vaccine development, to de-risking the carbon market, we're using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.
About the Role: Commercial Account Handler
We are actively looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. Our local Commercial team has grown rapidly over the last 14 years, and we now have over 200 people within this team across the UK.
In this role, you will:
- Build rapport with new and existing clients, ranging from sole traders to MD/CEO of large organisations
- Work closely with the Branch Manager to achieve team objectives
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Key Responsibilities
- Review client documentation with strong attention to detail, ensuring all information is comprehensive and accurate to support the quoting process
- Build and maintain strong relationships with:
- Internal stakeholders
- Clients
- External contacts
- This ensures we meet expectations and compliance standards
- Assist Commercial Account Executives in achieving:
- High levels of renewal retention
- Exceeding customer expectations
- Meeting FCA requirements
- Process data promptly and accurately across relevant systems to improve client service, internal processes, and facilitate informed analysis
- Embrace continuous learning, as every day will be different—making this a great opportunity to progress your career and Further professional qualifications
Rewards & Benefits
We believe that great work deserves great recognition, so here’s what we offer:
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- Leave: 22 days holiday (plus bank holidays), increasing with tenure
- Core benefits to support your health and financial security:
- Life Assurance covering up to 4x salary
- Income protection guaranteeing income for up to 5 years in case of illness or injury
- Contributory pension scheme—4% employer contribution & 5% employee contribution (increasing to 5% & 5% in April 2025)
- Healthcare Cashplan for health-related benefits
- Lifestyle & financial benefits (choose your perks):
- Discounts on gym memberships across the UK
- Salary sacrifice schemes:
- Travel Insurance
- Cycle to Work Scheme
- Car leasing
- Technology purchases
- Discounted personal health policies, including:
- Critical illness
- Private medical insurance
- Dental plans
- Insurance products commission-free, including:
- Home insurance
- Motor insurance
- Travel insurance
- Specialist vehicle insurance
- Access to hundreds of high-street retailer discounts
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